Rehabilitation Patient Access Coordinator

IU Health; Carmel (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401K with employer match

Tuition reimbursement

Employee Assistance Program

Wellness program incentive

Job summary

IU Health in Indiana is seeking a patient services representative to manage patient flow from entry to destination, ensuring accurate and friendly service. You will verify insurance, schedule appointments, handle registrations, and respond to calls while supporting performance-improvement initiatives.

Join a team focused on compassionate care and compliant, efficient operations across multiple clinics. Requires high school diploma and customer service experience; MS Office proficiency preferred.

Qualifications

• High School Diploma or GED required.
• Experience in customer service or medical office setting preferred.
• Basic proficiency in MS Office (Word, Excel, PowerPoint, TEAMS) preferred.

Responsibilities

• Oversee patient flow from entry to destination and ensure timely, accurate, and professional service delivery.
• Accurate and timely resolution of patient accounts.
• Insurance verification, prior authorization, and coordination of benefits.
• Communicate with payers and patients to confirm financial information.
• Accurate patient registration and scheduling of recurring appointments.
• Answer incoming calls and direct patients and visitors appropriately.
• Participate in departmental operations and performance‑improvement activities.
• Comply with infection control, equipment training, regulatory standards, and safety programs.
• Ordering, distributing, and maintaining department supplies.
• Meet productivity, quality, and service standards to support departmental goals.

Skills

Customer service

Medical terminology

Communication

Phone etiquette

Education

High School Diploma/GED

Tools

MS Office

Job description

IU Health in Indiana is seeking a patient services representative to manage patient flow from entry to destination, ensuring accurate and friendly service. You will verify insurance, schedule appointments, handle registrations, and respond to calls while supporting performance-improvement initiatives.

Join a team focused on compassionate care and compliant, efficient operations across multiple clinics. Requires high school diploma and customer service experience; MS Office proficiency preferred.