Cochlear Implant Admin Specialist — Part-Time

Buffalo Hearing & Speech Center; Buffalo (NY); On-site; USD 25,000 - 34,000; Part time

Job summary

Buffalo Hearing & Speech Center seeks an Administrative Assistant- Cochlear Implant Specialist to support the CI team and patients, delivering excellent customer service. The role includes ordering DME, handling insurance paperwork, and processing CI DME in the EMR, coordinating with office leadership.

Requirements include a 2-year degree or medical office certification with HS diploma, at least 1 year in a medical office, strong MS Office and EMR proficiency; part-time, 12-month term in

Qualifications

• Requires 2-year degree or medical office certification with HS diploma.
• At least 1 year of experience in a medical office setting.
• Proficiency in Microsoft Office (Excel) and EMR systems.

Responsibilities

• Provide phone and in-person customer service for Audiology CI patients.
• Process CI DME orders and returns per procedures.
• Obtain insurance authorizations and required paperwork for reimbursement.
• Document orders, verifications, and notes in the EMR.
• Schedule appointments and manage patient payments.

Skills

Excel

Organization

Communication

Problem-solving

De-escalation

Collaboration

Education

2-year degree or medical office certification

Tools

Electronic Medical Records (IMS)

Job description

Buffalo Hearing & Speech Center seeks an Administrative Assistant- Cochlear Implant Specialist to support the CI team and patients, delivering excellent customer service. The role includes ordering DME, handling insurance paperwork, and processing CI DME in the EMR, coordinating with office leadership.

Requirements include a 2-year degree or medical office certification with HS diploma, at least 1 year in a medical office, strong MS Office and EMR proficiency; part-time, 12-month term in