Rehabilitation Clinical Support Associate - PRN

IU Health; Indianapolis (IN); On-site; USD 32,000 - 42,000; Part time

Job summary

IU Health seeks a Registration Specialist to manage patient flow, registrations, and scheduling at the Neuroscience Center and other downtown Indianapolis locations. This PRN role covers vacations and on-call needs, with hours ranging 7:30am–6pm.

You will verify insurance, obtain authorizations, coordinate benefits, and communicate with payers and patients to ensure accurate financial records. You will support safety programs and maintain department inventory and service standards.

Qualifications

• High School Diploma/GED required.
• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)

Responsibilities

• Oversees patient flow from entry to destination.
• Registers patients, Scheduling recurring appointments, answers incoming calls.
• Communicates with payers and patients to achieve accurate financial information.
• Participates in infection control, safety and compliance programs.
• Orders, distributes and maintains department supplies as needed.

Skills

Customer service

MS Office

Medical terminology

Education

High School Diploma or GED

Job description

Overview

Hours:

PRN - 0-23 hrs/wk - Hours of operation are 7:30am-6pm. this position will cover vacations, call ins, etc.

Locations:

Main location will be Neuroscience Center at Methodist but will support various locations in downtown Indianapolis area.

Job Summary:

This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services. This position is responsible for timely and accurate resolution of patient’s accounts. Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits. Communicates with payers and patients to achieve accurate financial information. Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately. Participates in operational aspects of the department and maintains performance improvement activities as required. Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. Orders, distributes and maintains designated and appropriate inventory of department related supplies. The position adheres to departmental productivity, quality and service standards in support of operational goals.

Key Responsibilities:

• Patient reception
• Registration and Scheduling
• Answering phones

Requirements:

• High School Diploma/GED is required.
• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)