Associate-Rehabilitation Clinical Support

Indiana University Health; Carmel (IN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k) employer match

Tuition reimbursement

Employee Assistance Program (EAP)

Wellness program incentives

Job summary

Indiana University Health is seeking a Float-Full Time team member to manage patient flow from entry to destination and to ensure timely, accurate, and professional service delivery.

Responsibilities include insurance verification, prior authorization, coordination of benefits, accurate patient registration and scheduling, handling incoming calls, and supporting departmental operations and safety standards across 9 clinic locations; must be flexible to work at any location.

Qualifications

• High School Diploma/GED required.
• Preferred experience in medical office or customer service.
• Familiarity with insurance verification and patient registration.

Responsibilities

• Oversee patient flow from entry to destination and ensure timely, accurate, and professional service.
• Verify insurance, prior authorizations, and coordination of benefits.
• Collect information to generate complete and accurate financial and demographic records.
• Register patients accurately and schedule recurring appointments.
• Answer incoming calls and direct patients and visitors appropriately.
• Participate in departmental operations and performance‑improvement activities.
• Comply with infection control, equipment training, regulatory standards, and safety programs.
• Order, distribute, and maintain department supplies.
• Meet productivity, quality, and service standards to support departmental goals.

Skills

Customer service

Medical terminology

MS Office proficiency

Education

High School Diploma/GED

Tools

MS Office (Word, PowerPoint, Excel, TEAMS)

Job description

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

Schedule

• Float-Full Time*

Monday-Thursday 7:15am-6:15pm

Friday 7:15am-4:15pm

As a float, there may be last‑minute changes to shift times or assigned locations based on staffing needs

Work Location

9 clinic locations; focused most on East/South/Eagle Highlands clinics

• Must be flexible to work any location

Primary Responsibilities

This position oversees patient flow from entry to destination and ensures timely, accurate, and professional service delivery. Responsibilities include:

• Accurate and timely resolution of patient accounts.
• Collecting information to generate complete and accurate financial and demographic records.
• Insurance verification, prior authorization, and coordination of benefits.
• Communicating with payers and patients to confirm financial information.
• Accurate patient registration and scheduling of recurring appointments.
• Answering incoming calls and directing patients and visitors appropriately.
• Participating in departmental operations and performance‑improvement activities.
• Complying with infection control, equipment training, regulatory standards, and safety programs.
• Ordering, distributing, and maintaining department supplies.
• Meeting productivity, quality, and service standards to support departmental goals.

Requirements

• High School Diploma/GED is required.

Preferred Qualifications

• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.