Rehabilitation Clinical Support Associate

IU Health; Bloomington (IN); On-site; USD 32,000 - 40,000; Part time

Job summary

IU Health in Bloomington, IN is seeking a detail-oriented Registration Clerk to join the patient access team. The role focuses on registration, scheduling, insurance verification, and prior authorizations, delivering outstanding customer service across multiple clinics in the South Region.

The successful candidate will manage patient flow, resolve accounts, and coordinate benefits while adhering to safety and infection control programs.

Qualifications

• High School Diploma or GED required.
• 0–3 years Customer Service/Medical experience desired.
• Experience with insurance verification, patient registration and medical terminology preferred.
• Basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).

Responsibilities

• Register patients and schedule appointments.
• Verify insurance, obtain prior authorizations and coordinate benefits.
• Communicate with payers and patients to ensure accurate financial information.
• Accurately register patients, schedule recurring appointments, and direct calls.
• Support department operations and adhere to safety and infection control programs.
• Order and manage inventory of department supplies.
• Meet departmental productivity, quality and service standards.

Skills

Customer service

MS Office

Data entry

Telephone etiquette

Education

High School Diploma / GED

Tools

Microsoft Office

TEAMS

Job description

Overview

Schedule: Day shift, 32 hours per week; this will be a rotating schedule M-F

Primary location is the Children’s Therapy Center in Bloomington, IN, with support provided to other clinics throughout the South Region as needed.

About the role:

This role serves as the first point of contact for patients and families, managing registration, scheduling, insurance verification, prior authorizations, and account resolution while delivering exceptional customer service. The ideal candidate is organized, detail-oriented, and able to support operations across multiple clinic locations in a fast-paced healthcare environment.

Additional Responsibilities:

• This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services.
• This position is responsible for timely and accurate resolution of patient’s accounts.
• Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits.
• Communicates with payers and patients to achieve accurate financial information.
• Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately.
• Participates in operational aspects of the department and maintains performance improvement activities as required.
• Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs.
• Orders, distributes and maintains designated and appropriate inventory of department related supplies.
• The position adheres to departmental productivity, quality and service standards in support of operational goals.

Qualifications:

• High School Diploma/GED is required.
• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)