Associate-Rehabilitation Clinical Support

IU Health; Carmel (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401K with employer match

Tuition reimbursement

Employee Assistance Program

Wellness program incentive

Job summary

IU Health in Indiana is seeking a patient services representative to manage patient flow from entry to destination, ensuring accurate and friendly service. You will verify insurance, schedule appointments, handle registrations, and respond to calls while supporting performance-improvement initiatives.

Join a team focused on compassionate care and compliant, efficient operations across multiple clinics. Requires high school diploma and customer service experience; MS Office proficiency preferred.

Qualifications

• High School Diploma or GED required.
• Experience in customer service or medical office setting preferred.
• Basic proficiency in MS Office (Word, Excel, PowerPoint, TEAMS) preferred.

Responsibilities

• Oversee patient flow from entry to destination and ensure timely, accurate, and professional service delivery.
• Accurate and timely resolution of patient accounts.
• Insurance verification, prior authorization, and coordination of benefits.
• Communicate with payers and patients to confirm financial information.
• Accurate patient registration and scheduling of recurring appointments.
• Answer incoming calls and direct patients and visitors appropriately.
• Participate in departmental operations and performance‑improvement activities.
• Comply with infection control, equipment training, regulatory standards, and safety programs.
• Ordering, distributing, and maintaining department supplies.
• Meet productivity, quality, and service standards to support departmental goals.

Skills

Customer service

Medical terminology

Communication

Phone etiquette

Education

High School Diploma/GED

Tools

MS Office

Job description

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match


• Tuition reimbursement


• Employee Assistance Program – Counseling at no cost to you


• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

Schedule

Float-Full Time

Monday-Thursday 7:15am-6:15pm

Friday 7:15am-4:15pm

As a float, there may be last‑minute changes to shift times or assigned locations based on staffing needs

Work Location

9 clinic locations; focused most on East/South/Eagle Highlands clinics

*Must be flexible to work any location

Primary Responsibilities

This position oversees patient flow from entry to destination and ensures timely, accurate, and professional service delivery. Responsibilities include:

• Accurate and timely resolution of patient accounts.


• Collecting information to generate complete and accurate financial and demographic records.


• Insurance verification, prior authorization, and coordination of benefits.


• Communicating with payers and patients to confirm financial information.


• Accurate patient registration and scheduling of recurring appointments.


• Answering incoming calls and directing patients and visitors appropriately.


• Participating in departmental operations and performance‑improvement activities.


• Complying with infection control, equipment training, regulatory standards, and safety programs.


• Ordering, distributing, and maintaining department supplies.


• Meeting productivity, quality, and service standards to support departmental goals.

Requirements

• High School Diploma/GED is required.

Preferred Qualifications:

• 0-3 years Customer Service/Medical experience desired.


• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.


• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).