Rehabilitation Clinical Support Associate - PRN

Indiana University Health; Indianapolis (IN); On-site; USD 32,000 - 46,000; Part time

Job summary

Indiana University Health is seeking a Front Desk Registration Clerk to support patient flow at the Neuroscience Center and surrounding downtown Indianapolis locations.

You will greet patients, collect and verify information, schedule appointments, answer phones, and coordinate with care teams to ensure accurate records and smooth service. Requires High School diploma and basic MS Office skills.

Qualifications

• High School Diploma or GED required.
• 0–3 years of customer service/medical experience desired.
• Basic MS Office proficiency.

Responsibilities

• Patient reception and registration.
• Scheduling appointments.
• Answering phones.

Skills

Customer service

Medical terminology

Phone etiquette

Education

High School Diploma

Tools

MS Office

Job description

Hours

PRN - 0-23 hrs/wk - Hours of operation are 7:30am-6pm. this position will cover vacations, call ins, etc.

Locations

Main location will be Neuroscience Center at Methodist but will support various locations in downtown Indianapolis area.

Job Summary

This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services. This position is responsible for timely and accurate resolution of patient’s accounts. Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits. Communicates with payers and patients to achieve accurate financial information. Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately. Participates in operational aspects of the department and maintains performance improvement activities as required. Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. Orders, distributes and maintains designated and appropriate inventory of department related supplies. The position adheres to departmental productivity, quality and service standards in support of operational goals.

Key Responsibilities

• Patient reception
• Registration and Scheduling
• Answering phones

Requirements

• High School Diploma/GED is required.
• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.