Rehab Network Coordinator — Patient Access & Scheduling

Emerson Hospital; Concord (MA); On-site; USD 24,796 - 33,062; Full time

Job summary

Emerson Hospital in Concord, MA, is searching for a Rehab Network Coordinator to join our outpatient rehabilitation team. This role involves managing patient flow, scheduling, and maintaining high standards of patient care in a fast-paced environment. Candidates should have 2-3 years of experience in healthcare or high-volume customer service, possess strong communication and multitasking skills, and be comfortable with front desk and coordination duties. Join us to make a direct impact on patient access to care.

Qualifications

• 2-3 years of experience in healthcare, medical office, or high-volume customer service.
• Strong patient service mindset with a focus on empathy, efficiency, and professionalism.
• Ability to multitask and prioritize in a fast-paced clinical setting.
• Excellent communication skills with a positive, solutions-focused approach.

Responsibilities

• Serve as the primary liaison between patients, providers, and the rehabilitation team.
• Manage high-volume inbound and outbound calls with professionalism and efficiency.
• Schedule and register patients accurately, ensuring complete and compliant demographic and insurance data.
• Deliver a warm, welcoming front-desk experience while maintaining efficient patient flow.
• Coordinate closely with therapists, providers, and leadership to optimize scheduling and access to care.

Skills

Patient scheduling and care coordination

Front desk operations and patient intake

Healthcare communication and customer service

Time management and multitasking

Problem-solving and critical thinking

Team collaboration and adaptability

Education

Associate’s degree or medical administrative certification

Tools

Microsoft Office (Word, Outlook)

EMR systems (Redox/Redock or similar)

Job description

Emerson Hospital in Concord, MA, is searching for a Rehab Network Coordinator to join our outpatient rehabilitation team. This role involves managing patient flow, scheduling, and maintaining high standards of patient care in a fast-paced environment. Candidates should have 2-3 years of experience in healthcare or high-volume customer service, possess strong communication and multitasking skills, and be comfortable with front desk and coordination duties. Join us to make a direct impact on patient access to care.