REHAB NETWORK COORD I

Emerson Health; Concord (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Emerson Health is seeking a highly organized Rehab Network Coordinator for our outpatient rehabilitation team in Westford, MA. This full-time role concentrates on patient experience, care coordination, and efficient scheduling.

You will serve as liaison between patients and therapists, manage high-volume calls, register patients, and help optimize access to care across PT/OT programs.

Qualifications

• 2-3 years of experience in healthcare, medical office, or high-volume customer service
• Strong patient service mindset with a focus on empathy, efficiency, and professionalism
• Ability to multitask and prioritize in a fast-paced clinical setting
• Excellent communication skills with a positive, solutions-focused approach
• Comfortable handling both front desk responsibilities and phone-based coordination
• Proficiency in Microsoft Office (Word, Outlook)
• Experience with EMR systems (Redox/Redock or similar strongly preferred)

Responsibilities

• Serve as the primary liaison between patients, providers, and the rehabilitation team
• Manage high-volume inbound and outbound calls with professionalism and efficiency
• Schedule and register patients accurately, ensuring complete and compliant demographic and insurance data
• Deliver a warm, welcoming front-desk experience while maintaining efficient patient flow
• Coordinate closely with therapists, providers, and leadership to optimize scheduling and access to care
• Use critical thinking to troubleshoot scheduling challenges and offer alternative solutions
• Support patient follow-up, rescheduling, and provider communication to ensure continuity of care
• Maintain knowledge of rehab service lines and conditions treated to guide patients effectively
• Utilize multiple healthcare systems and EMRs to meet productivity, accuracy, and patient satisfaction goals
• Uphold patient confidentiality, privacy, and rights in accordance with healthcare standards
• Contribute to a team-oriented environment focused on service excellence

Skills

Patient scheduling

Front desk operations

Care coordination

Healthcare communication

Time management

Team collaboration

Problem-solving

Education

Associate's degree or medical administrative certification

Tools

Microsoft Office (Word, Outlook)

EMR systems (Redox/Redock or similar)

Job description

Join Our Team

We are seeking a highly organized, patient-focused Rehab Network Coordinator to join our growing outpatient rehabilitation team. This role is ideal for someone who thrives in a fast-paced healthcare environment and is passionate about delivering exceptional patient experience, care coordination, and operational efficiency.

Schedule

Schedule: Full Time

Pay Range

Pay Range: $18.00 - $24.00 / Hourly

Shift

Shift: Day shift

Hours

Hours: 8:30a-6p M-Th, 7a-3:30p F

About This Role

Location: Westford, MA

What You'll Do

As a Rehab Network Coordinator, you will:

• Serve as the primary liaison between patients, providers, and the rehabilitation team


• Manage high-volume inbound and outbound calls with professionalism and efficiency


• Schedule and register patients accurately, ensuring complete and compliant demographic and insurance data


• Deliver a warm, welcoming front-desk experience while maintaining efficient patient flow


• Coordinate closely with therapists, providers, and leadership to optimize scheduling and access to care


• Use critical thinking to troubleshoot scheduling challenges and offer alternative solutions


• Support patient follow-up, rescheduling, and provider communication to ensure continuity of care


• Maintain knowledge of rehab service lines and conditions treated to guide patients effectively


• Utilize multiple healthcare systems and EMRs to meet productivity, accuracy, and patient satisfaction goals


• Uphold patient confidentiality, privacy, and rights in accordance with healthcare standards


• Contribute to a team-oriented environment focused on service excellence

What We're Looking For

• 2-3 years of experience in healthcare, medical office, or high-volume customer service


• Strong patient service mindset with a focus on empathy, efficiency, and professionalism


• Ability to multitask and prioritize in a fast-paced clinical setting


• Excellent communication skills with a positive, solutions-focused approach


• Comfortable handling both front desk responsibilities and phone-based coordination


• Proficiency in Microsoft Office (Word, Outlook)


• Experience with EMR systems (Redox/Redock or similar strongly preferred)

Preferred Qualifications

• Associate's degree or medical administrative certification


• Knowledge of medical terminology


• Experience in outpatient rehab, physical therapy, occupational therapy, or healthcare coordination

Why You'll Love This Role

• Be part of a collaborative, patient-centered rehab team


• Make a direct impact on patient access to care and experience


• Gain exposure to multiple rehabilitation specialties including PT, OT, and specialty programs


• Work in a dynamic, supportive clinical environment

Key Skills for Success

• Patient scheduling and care coordination


• Front desk operations and patient intake


• Healthcare communication and customer service


• Time management and multitasking


• Problem-solving and critical thinking


• Team collaboration and adaptability