Rehab Network Coordinator: Patient Care & Scheduling

Emerson Health; Concord (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Emerson Health is seeking a highly organized Rehab Network Coordinator for our outpatient rehabilitation team in Westford, MA. This full-time role concentrates on patient experience, care coordination, and efficient scheduling.

You will serve as liaison between patients and therapists, manage high-volume calls, register patients, and help optimize access to care across PT/OT programs.

Qualifications

• 2-3 years of experience in healthcare, medical office, or high-volume customer service
• Strong patient service mindset with a focus on empathy, efficiency, and professionalism
• Ability to multitask and prioritize in a fast-paced clinical setting
• Excellent communication skills with a positive, solutions-focused approach
• Comfortable handling both front desk responsibilities and phone-based coordination
• Proficiency in Microsoft Office (Word, Outlook)
• Experience with EMR systems (Redox/Redock or similar strongly preferred)

Responsibilities

• Serve as the primary liaison between patients, providers, and the rehabilitation team
• Manage high-volume inbound and outbound calls with professionalism and efficiency
• Schedule and register patients accurately, ensuring complete and compliant demographic and insurance data
• Deliver a warm, welcoming front-desk experience while maintaining efficient patient flow
• Coordinate closely with therapists, providers, and leadership to optimize scheduling and access to care
• Use critical thinking to troubleshoot scheduling challenges and offer alternative solutions
• Support patient follow-up, rescheduling, and provider communication to ensure continuity of care
• Maintain knowledge of rehab service lines and conditions treated to guide patients effectively
• Utilize multiple healthcare systems and EMRs to meet productivity, accuracy, and patient satisfaction goals
• Uphold patient confidentiality, privacy, and rights in accordance with healthcare standards
• Contribute to a team-oriented environment focused on service excellence

Skills

Patient scheduling

Front desk operations

Care coordination

Healthcare communication

Time management

Team collaboration

Problem-solving

Education

Associate's degree or medical administrative certification

Tools

Microsoft Office (Word, Outlook)

EMR systems (Redox/Redock or similar)

Job description

Emerson Health is seeking a highly organized Rehab Network Coordinator for our outpatient rehabilitation team in Westford, MA. This full-time role concentrates on patient experience, care coordination, and efficient scheduling.

You will serve as liaison between patients and therapists, manage high-volume calls, register patients, and help optimize access to care across PT/OT programs.