Rehab Front Desk & Scheduling Specialist

Grace Cottage Family Health & Hospital; Simpsonville (VT); On-site; USD 36,000 - 48,000; Full time

Job summary

Grace Cottage Family Health & Hospital in Vermont seeks a patient-focused Rehab Scheduling Clerk to handle incoming calls and schedule all Rehab department appointments while communicating clearly with patients and the public.

Responsibilities include coordinating with therapists, obtaining referrals and insurance information, collecting co-pays, updating scheduling records in the EHR, and supporting month-end data collection with accurate documentation and strong customer service skills.

Qualifications

• High school diploma or equivalent.
• Knowledge of medical terminology and healthcare setting preferred.
• Experience with scheduling software preferred.
• Experience with electronic health records preferred.
• Excellent customer service skills.
• Ability to problem solve, prioritize and organize tasks.

Responsibilities

• Handle incoming calls and schedule all Rehab department appointments.
• Follow up calls to reschedule/remind of next appointment.
• Assist with data collection for month end statistical reports.
• Routine department cleaning, restocking of supplies.
• Call outpatients to schedule initial evaluations and reminders.
• Ensure referrals and insurance information are on file at first visit.
• Coordinate with physicians for referrals/reports as requested by therapists or management.
• Collect co-pays and provide receipts to patients.
• Create and maintain caseload sheet for therapists.
• Monitor charts on hold and reschedule as appropriate.
• Other duties as assigned by Rehab Director.

Skills

Excellent customer service

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

Scheduling software

Electronic health records

Job description

Grace Cottage Family Health & Hospital in Vermont seeks a patient-focused Rehab Scheduling Clerk to handle incoming calls and schedule all Rehab department appointments while communicating clearly with patients and the public.

Responsibilities include coordinating with therapists, obtaining referrals and insurance information, collecting co-pays, updating scheduling records in the EHR, and supporting month-end data collection with accurate documentation and strong customer service skills.