Patient Care Front Desk & Scheduling Pro

Northern Counties Health Care Inc; Newport (VT); On-site; USD 25,000 - 34,000; Full time

Job summary

Northern Counties Health Care Inc in Newport, VT is seeking a Medical Receptionist to greet patients, schedule appointments, maintain records, and liaise with clinicians to ensure smooth operations.

The role emphasizes courteous patient interactions, accurate data entry, confidentiality, and basic computer skills, with responsibilities including triage calls, registration, and processing medical records for referrals and audits.

Qualifications

• Ability to communicate effectively with patients.
• Ability to maintain patient confidentiality.
• Proficient with basic computer applications (email, spreadsheets, document processing).
• Physically able to perform job duties (sit for long periods, lift up to 25 lbs., use office equipment).
• One year of receptionist experience (preferred).

Responsibilities

• Receive patients in a courteous and friendly manner; answer questions regarding the health center's programs and services.
• Answer incoming phone calls, perform initial triage, and forward calls to the appropriate staff member; take messages as appropriate.
• Coordinate the processing of patients with nursing and provider staffs.
• Schedule patient appointment as per health center scheduling policies and procedures.
• Assist patients and clinical staff in the scheduling of referral appointment.
• Register patients and update computerized registration information as necessary.
• Prepare medical records for new patients; update records for return patients.
• Process request for medical records to and from other offices.
• May perform some typing and photocopying as necessary.
• Participate in clerical support of audits and quality assurance activities as requested.

Skills

Communication skills

Confidentiality

Computer skills

Physical ability

Education

High School Diploma or GED

Job description

Northern Counties Health Care Inc in Newport, VT is seeking a Medical Receptionist to greet patients, schedule appointments, maintain records, and liaise with clinicians to ensure smooth operations.

The role emphasizes courteous patient interactions, accurate data entry, confidentiality, and basic computer skills, with responsibilities including triage calls, registration, and processing medical records for referrals and audits.