Receptionist- Rehab Dept, full-time

Grace Cottage Family Health & Hospital; Simpsonville (VT); On-site; USD 36,000 - 48,000; Full time

Job summary

Grace Cottage Family Health & Hospital in Vermont seeks a patient-focused Rehab Scheduling Clerk to handle incoming calls and schedule all Rehab department appointments while communicating clearly with patients and the public.

Responsibilities include coordinating with therapists, obtaining referrals and insurance information, collecting co-pays, updating scheduling records in the EHR, and supporting month-end data collection with accurate documentation and strong customer service skills.

Qualifications

• High school diploma or equivalent.
• Knowledge of medical terminology and healthcare setting preferred.
• Experience with scheduling software preferred.
• Experience with electronic health records preferred.
• Excellent customer service skills.
• Ability to problem solve, prioritize and organize tasks.

Responsibilities

• Handle incoming calls and schedule all Rehab department appointments.
• Follow up calls to reschedule/remind of next appointment.
• Assist with data collection for month end statistical reports.
• Routine department cleaning, restocking of supplies.
• Call outpatients to schedule initial evaluations and reminders.
• Ensure referrals and insurance information are on file at first visit.
• Coordinate with physicians for referrals/reports as requested by therapists or management.
• Collect co-pays and provide receipts to patients.
• Create and maintain caseload sheet for therapists.
• Monitor charts on hold and reschedule as appropriate.
• Other duties as assigned by Rehab Director.

Skills

Excellent customer service

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

Scheduling software

Electronic health records

Job description

Description

Position Summary:

Responsible for handling incoming calls and scheduling all appointments for the Rehab department. Must be able to effectively communicate and interact well with the public.

Qualifications:

Education/ Experience: High school graduate or equivalent. Knowledge of medical terminology and experience in a healthcare setting preferred. Previous experience working in a clinical setting and/or experience with scheduling software is preferred.

Other Requirements: Experience with electronic health records preferred. Excellent customer service skills. Ability to problem solve, prioritize and organize tasks.

Essential Functions Of The Position:

• FTS follow up calls to reschedule/remind of next appointment.
• Assistance with data collection for month end statistical reports.
• Routine department cleaning, restocking of supplies.
• Call outpatients to schedule initial evaluations and appointments and reminder calls as needed.
• Ensure appropriate referral is on file and necessary insurance information is provided by the patient at the time of initial visit.
• Contact physician offices for referrals and/or reports as requested by therapists or management.
• Collects co-pays, provide receipt to patients and track co-payments.
• Create and maintain caseload sheet for all therapists.
• Monitor charts on hold; contact patients to reschedule as appropriate.
• Other duties as assigned by Rehab Director.

Why Grace Cottage?

Grace Cottage has been voted “Best Place To Work,” in the Brattleboro Reformers Readers’ Choice Award since 2019. We are also included in the Vermont Biz Magazines 2023 - 2026 Best Places To Work in Vermont.

How We Support You:

• Rich Medical, Dental and Vision Insurance
• 401(k) with matching
• Life And Disability Insurance
• Loan Reimbursement
• Tuition Reimbursement
• Generous Earned Time Off Package
• Responsive Employee Assistance Program
• Wellness Motivations And Incentives

We are eager to meet with you and share additional information about this enriching area of the health care we provide.