Registration Specialist I

Indiana University Health; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Indiana University Health is seeking a patient access representative to warmly welcome patients, verify demographics and insurance, and schedule appointments at our Metro Indianapolis location. You will support medical staff, handle check-in/check-out, and guide visitors, ensuring a smooth patient flow throughout the day.

The role requires basic proficiency in MS Office and an ability to learn ICD-10/CPT coding.

Qualifications

• Healthcare experience preferred.
• Familiarity with medical terminology and clinical practices.
• Ability to learn and retain medical coding (ICD-10, CPT preferred).

Responsibilities

• Welcome patients and manage check-in/check-out process.
• Review insurance information and verify demographics.
• Complete pre-registration and schedule appointments.
• Support medical assistants and understand provider preferences.
• Troubleshoot patient issues and ensure smooth patient flow.
• Answer incoming calls and direct patients/visitors appropriately.

Skills

Customer service

Medical terminology

Medical coding familiarity

Education

High School Diploma or GED

Tools

MS Office (Word, PowerPoint, Excel)

Job description

Location

Metro Indianapolis

Parking

Paid by department

Key Responsibilities

• Welcome patients and manage check-in/check-out process .
• Review insurance information and verify demographics.
• Complete pre-registration and schedule appointments.
• Support medical assistants and understand provider preferences.
• Troubleshoot patient issues and ensure smooth patient flow.
• Answer incoming calls and direct patients/visitors appropriately.

Schedule

Monday–Friday, 8:00 AM–5:00 PM. No weekends or holidays.

Preferred Qualifications

• Previous experience in a healthcare setting.
• Familiarity with medical terminology and clinical practices.
• Ability to learn and retain medical coding (ICD-10, CPT preferred).

Qualifications

• High School Diploma/GED is required.
• Prefer relevant experience in a health care setting.
• Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
• Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Basic proficiency in MS Office (Word, PowerPoint, Excel).

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.