Registration Specialist I

Indiana University Health; West Lafayette (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(K) retirement savings with company

Tuition reimbursement

Employee Assistance Program – Councel.

Wellness incentive program

Job summary

Indiana University Health is seeking team members to support patient access processes in West Lafayette. The role emphasizes compassionate service, accurate data capture, and effective communication with patients and visitors.

Responsibilities include scheduling, information gathering for billing and clinical records, and guiding patients through charges and policies. A High School Diploma or GED is required, with preferred healthcare experience and basic MS Office proficiency.

Qualifications

• High School Diploma or GED required.
• Preferred experience in a healthcare setting.
• Ability to interpret insurance information; knowledge of medical terminology preferred.

Responsibilities

• Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner.
• Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes.
• Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment.
• Answers incoming calls and directs patients and visitors appropriately.

Skills

Customer service

Communication

Education

High School Diploma or GED

Tools

MS Office

Job description

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

SCHEDULE

Monday-Friday 9:30am-6:00pm

*No weekends or holidays

WORK LOCATION

West Lafayette-253 Sagamore Parkway

KEY RESPONSIBILITIES

• Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner.
• Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes.
• Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment.
• Answers incoming calls and directs patients and visitors appropriately.

REQUIREMENTS

• High School Diploma or GED.

PREFERRED QUALIFICATIONS

• Prefer relevant experience in a health care setting.
• Ability to learn and retain medical coding: ICD-10; CPT coding preferred.
• Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Basic proficiency in MS Office (Word, PowerPoint, Excel).