Regional VP, Service Delivery & Excellence

Datavant; Nashville (TN); On-site; USD 147,000 - 157,000; Full time

Job summary

Datavant is a data collaboration platform trusted for healthcare and its mission is to secure, enable access to and make health data actionable. The Vice President, Service Delivery leads regional operations, delivering KPI performance, standardized workflows and staffing across markets, partnering with NOC, Training, and Product teams to scale high-performing operations.

You will drive regional transformation initiatives, manage leaders and staff, coach managers, and ensure adherence to budgets

Qualifications

• Significant experience leading multi-site healthcare or large-scale operations teams.
• Strong leadership capabilities with the ability to develop leader-of-leaders.
• Fluency in operational KPIs and data-driven decision making; Experience leading compliance-driven, standardized workflows.
• Ability to manage change and scale new processes across diverse teams.
• Strong collaboration skills across cross-functional partners.

Responsibilities

• Lead regional operations across multiple markets, Managers, Supervisors, and frontline Global staff.
• Own regional KPI performance, including TAT, OTD, quality, productivity, and standardization.
• Ensure adherence to standardized workflows and compliance requirements across all sites.
• Partner with Workforce Management to forecast labor needs and ensure appropriate staffing.
• Interpret regional KPI trends and create action plans to improve performance.
• Lead regional continuous improvement initiatives and support transformation pilots.

Skills

Leadership

KPI management

Data-driven decisions

Cross-functional collaboration

Change management

Tools

Cognos

Job description

Datavant is a data collaboration platform trusted for healthcare and its mission is to secure, enable access to and make health data actionable. The Vice President, Service Delivery leads regional operations, delivering KPI performance, standardized workflows and staffing across markets, partnering with NOC, Training, and Product teams to scale high-performing operations.

You will drive regional transformation initiatives, manage leaders and staff, coach managers, and ensure adherence to budgets