Regional VP, Service Delivery - Scale Operations & Impact

Datavant; Lansing (MI); On-site; USD 147,000 - 157,000; Full time

Job summary

Datavant, a data collaboration platform for healthcare, seeks a Vice President, Service Delivery to lead regional operations and drive performance across multiple markets. You will manage managers and frontline staff, ensure adherence to standardized workflows, and partner with Workforce Planning to optimize staffing.

This role emphasizes KPI achievement, transformation initiatives, and cross-functional collaboration.

Qualifications

• Proven experience leading large regional or multi-site operations teams.
• Strong track record of delivering KPI targets and cost efficiency.
• Experience driving standardized workflows and compliance.
• Forecasting labor needs and managing staffing levels.
• Ability to lead transformation programs and continuous improvement.

Responsibilities

• Lead regional operations across multiple markets, managers and frontline staff.
• Own regional KPI performance (TAT, OTD, quality, productivity).
• Ensure standardized workflows and compliance across sites.
• Forecast labor needs with Workforce Management to ensure staffing.
• Interpret KPI trends and implement improvement action plans.
• Drive regional transformation initiatives and automation efforts.
• Collaborate with NOC, Training, Implementation, and Product teams.

Skills

Multi-site leadership

KPIs & performance

Change management

Cross-functional collaboration

Staffing planning

Job description

Datavant, a data collaboration platform for healthcare, seeks a Vice President, Service Delivery to lead regional operations and drive performance across multiple markets. You will manage managers and frontline staff, ensure adherence to standardized workflows, and partner with Workforce Planning to optimize staffing.

This role emphasizes KPI achievement, transformation initiatives, and cross-functional collaboration.