Regional VP, Service Delivery Excellence

Datavant; Trenton (NJ); On-site; USD 147,000 - 157,000; Full time

Job summary

Datavant is seeking a Vice President, Service Delivery to lead regional operations across multiple markets, driving KPI performance, staffing, and standardized workflows across sites. You will partner with Workforce Planning, NOC, Training, and Implementation to ensure operational excellence and readiness for new processes and tools.

In this role you will coach managers, lead large-scale delivery transformations, and collaborate with cross-functional teams to scale services while controlling

Qualifications

• Significant experience leading multi-site healthcare or large-scale operations teams.
• Data-driven decision making in KPI tracking and optimization.
• Experience managing change and scaling new processes across diverse teams.

Responsibilities

• Lead regional operations across multiple markets and teams including Managers and Supervisors.
• Own regional KPI performance including TAT, OTD, quality, productivity and standardization.
• Ensure adherence to standardized workflows and compliance across sites.
• Forecast labor needs with Workforce Management and ensure appropriate staffing.
• Interpret KPI trends and create action plans to improve performance.
• Lead regional continuous improvement initiatives and support transformation pilots.
• Partner with cross-functional teams including NOC, Training, Implementation and Product.
• Coach and develop managers and emerging leaders within the region.

Skills

Regional operations leadership

KPI management

Cross-functional collaboration

Change management

Tools

Cognos

Job description

Datavant is seeking a Vice President, Service Delivery to lead regional operations across multiple markets, driving KPI performance, staffing, and standardized workflows across sites. You will partner with Workforce Planning, NOC, Training, and Implementation to ensure operational excellence and readiness for new processes and tools.

In this role you will coach managers, lead large-scale delivery transformations, and collaborate with cross-functional teams to scale services while controlling