Regional VP, Service Delivery & Transformation

Datavant; Phoenix (AZ); On-site; USD 147,000 - 157,000; Full time

Job summary

Datavant is seeking a Vice President of Service Delivery to lead regional operations across multiple markets. You will drive KPI performance, standardize workflows, forecast staffing, and partner with cross-functional teams to ensure operational excellence and scalable growth.

You will guide managers and supervisors, oversee budgets and transformation programs, and champion data-driven improvement across regions.

Qualifications

• Significant experience leading multi-site healthcare or large-scale operations teams.
• Strong leadership with the ability to develop leader-of-leaders.
• Data-driven decision making with KPI focus.
• Ability to manage change and scale new processes across diverse teams.

Responsibilities

• Lead regional operations across multiple markets, Managers, Supervisors, and frontline + Global staff.
• Own regional KPI performance, including TAT, OTD, quality, productivity, and standardization.
• Ensure adherence to standardized workflows and compliance requirements across all sites.
• Partner with Workforce Management to forecast labor needs and ensure appropriate staffing.
• Interpret regional KPI trends and create action plans to improve performance.
• Lead regional continuous improvement initiatives and support transformation pilots.
• Respond to operational escalations routed through Account Management.
• Partner cross-functionally with NOC, Training, Implementation, and Product teams.
• Coach and develop Managers and emerging leaders within the region.
• Drive adoption of digital and global workflows across operational teams.
• Design and evolve the service delivery operating model to support business growth and client expectations.
• Lead large-scale delivery transformations, including standardization, automation and technology enablement.
• Ensure delivery capabilities scale without linear increases in cost or headcount.
• Partner closely with Account Management, Go-To-Market, Product and Compliance.
• Review, assess and provide resolution to all negative and neutral customer services surveys.
• Analyze monthly regional budgeting and accounting reports to include Cognos to maintain adherence to annual budget and expenditure controls with emphasis on sales, compensation and site performance.
• Analyze reports to ensure appropriate monitoring of financial performance and quality and explain any variances in financial data.
• Oversee employee management to include, hiring, training, motivating, coaching, developing, disciplining, and terminating of associates within the reporting structure.

Skills

Regional leadership

KPI management

Operational excellence

Staffing forecasting

Job description

Datavant is seeking a Vice President of Service Delivery to lead regional operations across multiple markets. You will drive KPI performance, standardize workflows, forecast staffing, and partner with cross-functional teams to ensure operational excellence and scalable growth.

You will guide managers and supervisors, oversee budgets and transformation programs, and champion data-driven improvement across regions.