Regional VP, Service Delivery - Healthcare Ops Leader

Datavant; Austin (TX); On-site; USD 147,000 - 157,000; Full time

Job summary

Datavant in the United States is seeking a Vice President, Service Delivery to lead regional operations across multiple markets, managing Managers and frontline staff, and driving standardized workflows to scale services.

The role centers on KPI performance, staffing, continuous improvement, and close collaboration with cross-functional teams including NOC, Training, Implementation, Product, and Compliance to meet client expectations and growth.

Qualifications

• Significant experience leading multi-site healthcare or large-scale operations teams.
• Strong leadership with the ability to develop leader-of-leaders.
• Data-driven decision making and KPI fluency; experience with standardized workflows.
• Ability to manage change and scale processes across diverse teams.
• Strong collaboration across cross-functional partners.

Responsibilities

• Lead regional operations across multiple markets, Managers, Supervisors, and frontline + Global staff
• Own regional KPI performance, including TAT, OTD, quality, productivity, and standardization
• Ensure adherence to standardized workflows and compliance requirements across all sites
• Partner with Workforce Management (WFM) to forecast labor needs and ensure appropriate staffing
• Interpret regional KPI trends and create action plans to improve performance
• Lead regional continuous improvement initiatives and support transformation pilots
• Respond to operational escalations routed through Account Management

Skills

Healthcare ops leadership

Data-driven decision making

Change management

Cross-functional collaboration

Tools

Cognos

Job description

Datavant in the United States is seeking a Vice President, Service Delivery to lead regional operations across multiple markets, managing Managers and frontline staff, and driving standardized workflows to scale services.

The role centers on KPI performance, staffing, continuous improvement, and close collaboration with cross-functional teams including NOC, Training, Implementation, Product, and Compliance to meet client expectations and growth.