Regional VP, Service Delivery & Transformation

Datavant; Nashville (TN); On-site; USD 147,000 - 157,000; Full time

Job summary

Datavant seeks a Vice President, Service Delivery to lead regional operations across multiple markets, drive KPI performance, standardize workflows, and partner with cross-functional teams to ensure delivery excellence in healthcare data solutions.

You will mentor managers, forecast staffing, scale transformation programs, manage escalations, and drive continuous improvement while aligning with budgets, compliance, and client expectations to support growth.

Qualifications

• Significant experience leading multi-site healthcare or large-scale operations teams.
• Strong leadership and ability to develop leader-of-leaders.
• Data-driven decision making with KPI focus.
• Experience with standardized workflows and compliance.
• Ability to scale processes across diverse teams.

Responsibilities

• Lead regional operations across multiple markets, Managers, Supervisors, and frontline + Global staff
• Own regional KPI performance, including TAT, OTD, quality, productivity, and standardization
• Ensure adherence to standardized workflows and compliance requirements across all sites
• Partner with Workforce Management (WFM) to forecast labor needs and ensure appropriate staffing
• Interpret regional KPI trends and create action plans to improve performance
• Lead regional continuous improvement initiatives and support transformation pilots
• Respond to operational escalations routed through Account Management
• Partner cross-functionally with Network Operations Center (NOC), Training, Implementation, and Product teams
• Coach and develop Managers and emerging leaders within the region
• Drive adoption of digital and global workflows across operational teams
• Design and evolve the service delivery operating model to support business growth and client expectations
• Lead large-scale delivery transformations, including standardization, automation and technology enablement
• Ensure delivery capabilities scale without linear increases in cost or headcount
• Partner closely with Account Management, Go-To-Market, Product and Compliance
• Review, assess and provide resolution to all negative and neutral customer services surveys.
• Analyze monthly regional budgeting and accounting reports to include Cognos to maintain adherence to annual budget and expenditure controls with emphasis on sales, compensation and site performance.
• Analyze reports to ensure appropriate monitoring of financial performance and quality and explain any variances in financial data.
• Oversee employee management to include, hiring, training, motivating, coaching, developing, disciplining, and terminating of associates within the reporting structure.

Skills

Leadership

Multi-site management

Healthcare operations

Data-driven decision making

Change management

Job description

Datavant seeks a Vice President, Service Delivery to lead regional operations across multiple markets, drive KPI performance, standardize workflows, and partner with cross-functional teams to ensure delivery excellence in healthcare data solutions.

You will mentor managers, forecast staffing, scale transformation programs, manage escalations, and drive continuous improvement while aligning with budgets, compliance, and client expectations to support growth.