Regional VP, Service Delivery & Operations

Datavant; Augusta (ME); On-site; USD 147,000 - 157,000; Full time

Job summary

Datavant is seeking a Vice President, Service Delivery to lead regional operations across multiple markets. The role drives KPI performance, standardizes workflows, and partners with WFM, NOC, Training, and Implementation to scale operations.

You will coach Managers and emerging leaders, manage staffing, and drive transformation initiatives to support growth while maintaining cost efficiency and compliance across sites.

Qualifications

• Significant experience leading multi-site healthcare or large-scale operations teams.
• Strong leadership capabilities with the ability to develop leader-of-leaders.
• Fluency in operational KPIs and data-driven decision making; experience leading compliance-driven, standardized workflows.
• Ability to manage change and scale new processes across diverse teams.
• Strong collaboration skills across cross-functional partners.

Responsibilities

• Lead regional operations across multiple markets, Managers, Supervisors, and frontline + Global staff
• Own regional KPI performance, including TAT, OTD, quality, productivity, and standardization
• Ensure adherence to standardized workflows and compliance requirements across all sites
• Partner with Workforce Management (WFM) to forecast labor needs and ensure appropriate staffing
• Interpret regional KPI trends and create action plans to improve performance
• Lead regional continuous improvement initiatives and support transformation pilots
• Respond to operational escalations routed through Account Management
• Partner cross-functionally with Network Operations Center (NOC), Training, Implementation, and Product teams
• Coach and develop Managers and emerging leaders within the region
• Drive adoption of digital and global workflows across operational teams
• Design and evolve the service delivery operating model to support business growth and client expectations
• Lead large-scale delivery transformations, including standardization, automation and technology enablement
• Ensure delivery capabilities scale without linear increases in cost or headcount
• Partner closely with Account Management, Go-To-Market, Product and Compliance
• Review, assess and provide resolution to all negative and neutral customer services surveys.
• Analyze monthly regional budgeting and accounting reports to include Cognos to maintain adherence to annual budget and expenditure controls with emphasis on sales, compensation and site performance.
• Analyze reports to ensure appropriate monitoring of financial performance and quality and explain any variances in financial data.
• Oversee employee management to include, hiring, training, motivating, coaching, developing, disciplining, and terminating of associates within the reporting structure.

Skills

Regional operations leadership

KPI management

Change management

Cross-functional collaboration

People development

Job description

Datavant is seeking a Vice President, Service Delivery to lead regional operations across multiple markets. The role drives KPI performance, standardizes workflows, and partners with WFM, NOC, Training, and Implementation to scale operations.

You will coach Managers and emerging leaders, manage staffing, and drive transformation initiatives to support growth while maintaining cost efficiency and compliance across sites.