Regional VP of Service Delivery & Transformation

Datavant

Cheyenne (WY)

On-site

USD 147,000 - 157,000

Full time

6 days ago

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Job summary

Datavant is seeking a Vice President, Service Delivery to lead regional operations across multiple markets, drive KPI performance, and ensure standardized workflows. You will partner with WFM, NOC, Training and Implementation to ensure strong operational execution and readiness for new processes and tools.

You will manage Managers and Supervisors, scale high-performing operations, and drive continuous improvement initiatives while aligning with product and compliance teams.

Qualifications

Significant experience leading multi-site healthcare or large-scale operations teams.
Strong leadership with the ability to develop leaders of leaders.
Data-driven decision making with KPI literacy and process standardization.

Responsibilities

Lead regional operations across multiple markets, Managers, Supervisors, and frontline + Global staff.
Own regional KPI performance, including TAT, OTD, quality, productivity, and standardization.
Partner with Workforce Management to forecast labor needs and ensure staffing.
Design and evolve the service delivery operating model to support growth.
Lead large-scale delivery transformations with standardization and automation.

Skills

Regional leadership

KPI management

Data-driven decisions

Change management

Staffing planning

Cross-functional collaboration

Continuous improvement

Communication

Education

Bachelor's degree in business/operations

Tools

Cognos

Job description

You will manage Managers and Supervisors, scale high-performing operations, and drive continuous improvement initiatives while aligning with product and compliance teams.

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