Regional VP, Service Delivery & Transformation - Healthcare

Datavant; Salem (OR); On-site; USD 147,000 - 157,000; Full time

Job summary

Datavant is seeking a Vice President of Service Delivery to lead regional operations across multiple markets, directing Managers and Supervisors while aligning with global staff. This role drives KPI performance, standardization, staffing, and process improvements to scale services with cost efficiency.

Reporting to executive leadership, you will partner with Workforce Management, NOC, Training, and Product teams to execute transformation pilots and ensure adherence to compliance.

Qualifications

• Experience leading multi-site healthcare or large-scale operations teams.
• Ability to develop leader-of-leaders within the organization.
• Strong working knowledge of KPIs and data-driven decision making.
• Experience implementing compliant, standardized workflows.
• Proven ability to scale processes across diverse teams.

Responsibilities

• Lead regional operations across multiple markets and staff.
• Own regional KPI performance including TAT, OTD, quality and productivity.
• Ensure adherence to standardized workflows and compliance.
• Forecast labor needs with Workforce Management and ensure staffing.
• Interpret KPI trends and create action plans to improve results.
• Lead continuous improvement initiatives and transformation pilots.
• Respond to operational escalations routed through Account Management.
• Collaborate with NOC, Training, Implementation and Product teams.
• Coach and develop managers and emerging leaders.
• Drive adoption of digital and global workflows.
• Design and evolve the service delivery operating model.
• Lead large-scale delivery transformations and cost control.
• Ensure scaling without disproportionate costs.

Skills

Multi-site leadership

Leadership development

KPIs & data-driven decisions

Change management

Cross-functional collaboration

Tools

Cognos

Job description

Datavant is seeking a Vice President of Service Delivery to lead regional operations across multiple markets, directing Managers and Supervisors while aligning with global staff. This role drives KPI performance, standardization, staffing, and process improvements to scale services with cost efficiency.

Reporting to executive leadership, you will partner with Workforce Management, NOC, Training, and Product teams to execute transformation pilots and ensure adherence to compliance.