Regional VIP Gaming & Loyalty Executive

Live! Casino & Hotel Louisiana; Bossier City (LA); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Live! Casino & Hotel Louisiana seeks a Regional Player Development Executive to drive VIP gaming growth across Louisiana.

You'll focus on acquiring new high-value players and reactivating dormant VIP accounts while aligning with regulatory guidelines. Responsibilities include leveraging guest loyalty programs, hosting events, tracking player data, and coordinating with marketing and property operations to maximize guest satisfaction.

Formación

• Must have 3–5 years of experience in Marketing or Player Development in gaming.
• Four-year degree or equivalent work experience.
• You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
• Must have the ability to secure and maintain licensure as required by regulatory entities as may be required to perform assigned duties, or as required by Live’s operating standards.

Responsabilidades

• Grows actual revenues annually, consistent with property plan and cross property goals.
• Actively develops and maintains guest loyalty and incremental visitation through personal contact such as on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available services and promotional opportunities.
• Ability to issue complimentary with expectation to manage player profitability within parameters of approved comp matrix.
• Uses player tracking systems to analyze player gaming data and develop/execute strategies to drive incremental visitation.
• Identifies and cultivates new table games player business at Live! Casino & Hotel.
• Process player reservations and bookings ensures confirmation and smooth service when assigned guests visit property.
• Records player preferences, needs, hotel amenity, gaming requests and communicates them proactively to the respective partner departments to ensure an excellent guest experience.
• Demonstrates excellent understanding and communication of all marketing activities, events, promotions and tier benefits for the Live! Rewards loyalty program.
• Regularly reviews the Marketing Calendar with Executive Director/Vice President of Relationship Marketing to explore additional opportunities to drive new and inactive business.
• Stays current with market competitor promotional/event activities and capitalizes on opportunities to counter and drive business to Live! Casino & Hotel.
• Responds to player concerns and complaints, communicating to the appropriate parties and issuing service recovery where applicable.
• Prepares status reports regularly (and at request of leadership) to detail prospective opportunities, log of tasks completed, networking opportunities, booking, etc.
• Other related duties as necessary and/or assigned.

Conocimientos

VIP marketing

Customer relations

CRM systems

Event hosting

Market analysis

Educación

4 year degree in related field

Herramientas

MS Word

MS Excel

Outlook

Descripción del empleo

Live! Casino & Hotel Louisiana seeks a Regional Player Development Executive to drive VIP gaming growth across Louisiana.

You'll focus on acquiring new high-value players and reactivating dormant VIP accounts while aligning with regulatory guidelines. Responsibilities include leveraging guest loyalty programs, hosting events, tracking player data, and coordinating with marketing and property operations to maximize guest satisfaction.