Regional Veterinary Operations Leader

Small-Door-Veterinary; Washington (District of Columbia); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Health, dental + vision insurance

401K contributions

Growth opportunities

Flexible paid-time off

Job summary

Small Door is seeking a Regional Operations Director to drive performance and talent development across multiple clinics in the DC area. You will mentor Practice Managers, optimize daily operations, and ensure financial, service, and clinical standards are met.

This role connects HQ with the field, translating insights into scalable execution. You will lead cross-market operations, manage staffing and labor, and partner with medical leaders to maintain a best-in-class patient and client

Qualifications

• 3+ years of multi-unit operations experience (hospitality, retail, wellness, veterinary preferred).
• Strong track record leading managers, not just frontline staff.
• Experience running metrics: labor, scheduling, inventory, service/quality KPIs.

Responsibilities

• Recruit, onboard, coach PMs into strong, independent operators.
• Build talent pipeline and succession plan for all hospitals.
• Provide regular feedback, clear expectations, and accountability.
• Model leadership, communication, and presence across the market.
• Ensure every practice runs consistently and on brand.
• Monitor labor, inventory, and experience standards.
• Review metrics weekly; identify gaps and drive action.
• Solve operational issues quickly and proactively.
• Ensure strong doctor–PM partnerships in every practice.
• Support PMs in managing staffing models and labor to demand.
• Coach PMs through budget awareness, scheduling strategies, and inventory turns.
• Partner with medical leaders on clinical quality to help them succeed.
• Monitor P&L drivers and help PMs make data-backed decisions.
• Assist with hiring, onboarding, and training for new openings.
• Ensure operational readiness for launch.
• Stabilize new markets and support early leadership.
• Work closely with HQ on launches, rollouts, and process improvements.
• Represent field challenges clearly and help create practical solutions.

Skills

Multi-unit leadership

People management

KPI tracking

Strong communication

Job description

Small Door is seeking a Regional Operations Director to drive performance and talent development across multiple clinics in the DC area. You will mentor Practice Managers, optimize daily operations, and ensure financial, service, and clinical standards are met.

This role connects HQ with the field, translating insights into scalable execution. You will lead cross-market operations, manage staffing and labor, and partner with medical leaders to maintain a best-in-class patient and client