Regional Veterinary Operations Leader

Small Door Veterinary; Washington (District of Columbia); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Health, dental + vision insurance

401K contributions

Growth opportunities

Flexible paid-time off, parental leave

Health & Wellness Monthly Stipend

Discounted veterinary care for your l

A collaborative group of people who …

Job summary

Small Door Veterinary is seeking a Regional Operations Director to lead multiple practices around the Washington, DC area. You will mentor Practice Managers, optimize daily operations, and ensure each hospital meets financial, service, and clinical partnership standards.

You’ll be the critical link between HQ and the field, translating insights into scalable, on-brand execution, with travel to sites as needed.

Qualifications

• 3+ years of multi-unit operations experience (hospitality, retail, wellness, assisted living, boutique service, or veterinary preferred).
• Strong track record leading managers, not just frontline staff.
• Experience running metrics: labor, scheduling, inventory, service/quality KPIs.
• Ability to drive performance while maintaining a great team and customer experience.
• Comfortable in a fast-moving, growing, mission-driven environment.
• Excellent at communication, judgment, and follow-through.
• Loves being in practices and working with people — not a desk-only operator.

Responsibilities

• Lead & Develop Practice Managers across multiple locations, coaching and building leadership depth.
• Drive operational excellence by ensuring consistency, brand standards, and KPI performance.
• Own multi-site business performance with staffing, budgeting, scheduling, and inventory oversight.
• Support new practice openings through hiring, onboarding and readiness activities.
• Partner cross-functionally with HQ teams on launches, rollouts, and process improvements.

Skills

Multi-unit operations

Leadership of managers

Metrics management

People communication

Veterinary industry knowledge

Fast-moving environment

Job description

Small Door Veterinary is seeking a Regional Operations Director to lead multiple practices around the Washington, DC area. You will mentor Practice Managers, optimize daily operations, and ensure each hospital meets financial, service, and clinical partnership standards.

You’ll be the critical link between HQ and the field, translating insights into scalable, on-brand execution, with travel to sites as needed.