Regional TOC Operations Leader

WSP in the U.S.; Rocky Mount (VA); On-site; USD 94,000 - 130,000; Full time

Job summary

WSP USA is seeking a Regional Traffic Operations Center (TOC) Operations Manager to oversee a Virginia regional TOC in Rocky Mount. This role leads 24/7 operations, ensuring incident management, traveler information, weather operations, ITS monitoring, and emergency response with a focus on continuous improvement.

The position requires a strong background in transportation operations, leadership of multi-disciplinary teams, and collaboration with police, fire, EMS, and state agencies.

Qualifications

• Bachelor's Degree in Transportation, Engineering, Emergency Management, Public Administration, Business Administration, Information Systems, or related field.
• 5+ years of progressively responsible transportation operations experience.
• Five or more years supervising a 24/7 operations center.
• Experience managing transportation operations or traffic management centers.
• Traffic Incident Management experience.
• Experience working with police, fire, EMS, DOT maintenance, and emergency management agencies.
• Experience in preparing executive reports and operational metrics.
• Experience with staffing, scheduling, budgeting, and performance management.
• Experience managing multiple priorities during emergency operations.

Responsibilities

• Manage the daily operation of a regional TOC.
• Lead all TOC supervisors, lead operators, operators, analysts, and support staff.
• Ensure continuous 24/7/365 operational coverage.
• Develop and maintain Annual Work Plans (AWPs).
• Monitor contractual KPIs.
• Ensure compliance with all VDOT policies and SOPs.
• Oversee staffing, scheduling, recruiting, employee development, and performance evaluations.
• Coordinate special events, emergency operations, weather events, and incident response activities.
• Coordinate directly with VDOT Regional Traffic Operations staff.
• Lead monthly operational reviews and performance reporting.
• Develop corrective action plans when operational deficiencies occur.
• Coordinate interoperability between regional TOCs.
• Ensure operational readiness during emergencies.
• Lead continuous improvement initiatives.
• Manage operational budgets and reporting requirements.
• Serve as the primary point of contact for regional operational issues.

Skills

Leadership

Decision-making

Communication

Executive presentation

Personnel management

Strategic planning

Conflict resolution

Public speaking

Emergency management

Partnership building

Education

Bachelor's Degree in Transportation, Engineering, Emergency Management, Public Administration, Business Administration, Information Systems, or related field

Job description

WSP USA is seeking a Regional Traffic Operations Center (TOC) Operations Manager to oversee a Virginia regional TOC in Rocky Mount. This role leads 24/7 operations, ensuring incident management, traveler information, weather operations, ITS monitoring, and emergency response with a focus on continuous improvement.

The position requires a strong background in transportation operations, leadership of multi-disciplinary teams, and collaboration with police, fire, EMS, and state agencies.