Regional TOC Operations Leader (24/7 Incident Management)

WSP in the U.S.; Richmond (VA); On-site; USD 150,000 - 220,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement savings

Paid time off

Job summary

WSP is seeking a Regional Traffic Operations Center (TOC) Operations Manager for the Richmond, VA region. This role oversees a 24/7 transportation management operation supporting incident management, traveler information, weather operations, ITS, and emergency response.

The manager will liaison with VDOT, contractors, and partner agencies, ensuring contract compliance, SOPs, AWPs, KPIs, staffing, and operational excellence while driving continuous improvement.

Qualifications

• Bachelor's degree in transportation, engineering, emergency management, public administration, business, information systems, or related field.
• 12+ years of progressively responsible transportation operations experience.

Responsibilities

• Manage the daily operation of a regional TOC.
• Lead TOC supervisors, lead operators, operators, analysts, and support staff.
• Ensure continuous 24/7/365 operational coverage.
• Develop and maintain Annual Work Plans (AWPs).
• Monitor contractual KPIs and ensure SOPs are followed.
• Oversee staffing, scheduling, budgeting, and performance evaluations.
• Coordinate emergency operations, weather events, and incident response.

Skills

Leadership

Incident management

Emergency management

Communication

Strategic planning

Education

Bachelor's degree in Transportation, Engineering, Emergency Management, Public Administration, Business Administration, Information Systems, or related field

Job description

WSP is seeking a Regional Traffic Operations Center (TOC) Operations Manager for the Richmond, VA region. This role oversees a 24/7 transportation management operation supporting incident management, traveler information, weather operations, ITS, and emergency response.

The manager will liaison with VDOT, contractors, and partner agencies, ensuring contract compliance, SOPs, AWPs, KPIs, staffing, and operational excellence while driving continuous improvement.