Regional 24/7 TOC Operations Lead

Socket.dev; Richmond (VA); On-site; USD 150,000 - 220,000; Full time

Benefits offered by this job

Health benefits

Retirement savings plan

Paid time off

Job summary

WSP is seeking a Regional TOC Operations Manager to lead and oversee the regional Traffic Operations Center in Richmond, VA. This role ensures 24/7 coverage, manages TOC staff, and drives operational excellence in incident management, traveler information, weather operations, ITS monitoring, and emergency response.

The successful candidate will coordinate with VDOT and partner agencies, develop AWPs and KPIs, and manage budgets while maintaining SOP compliance and continuous improvement

Qualifications

• Bachelor's degree in Transportation, Engineering, Emergency Management, Public Administration, Business Administration, Information Systems, or related field.
• 12+ years of progressively responsible transportation operations experience.

Responsibilities

• Manage the daily operation of a regional TOC.
• Lead all TOC supervisors, lead operators, operators, analysts, and support staff.
• Ensure continuous 24/7/365 operational coverage.
• Develop and maintain Annual Work Plans (AWPs).
• Monitor contractual KPIs.
• Ensure compliance with all VDOT policies and SOPs.
• Oversee staffing, scheduling, recruiting, employee development, and performance evaluations.
• Coordinate special events, emergency operations, weather events, and incident response activities.
• Coordinate directly with VDOT Regional Traffic Operations staff.
• Lead monthly operational reviews and performance reporting.
• Develop corrective action plans when operational deficiencies occur.
• Coordinate interoperability between regional TOCs.
• Ensure operational readiness during emergencies.
• Lead continuous improvement initiatives.
• Manage operational budgets and reporting requirements.
• Serve as the primary point of contact for regional operational issues.

Skills

Leadership

24/7 Operations

Project management

Stakeholder engagement

Emergency management

Education

Bachelor's degree in Transportation, Engineering, Emergency Management, Public Administration, Business Administration, Information Systems, or related field

Job description

WSP is seeking a Regional TOC Operations Manager to lead and oversee the regional Traffic Operations Center in Richmond, VA. This role ensures 24/7 coverage, manages TOC staff, and drives operational excellence in incident management, traveler information, weather operations, ITS monitoring, and emergency response.

The successful candidate will coordinate with VDOT and partner agencies, develop AWPs and KPIs, and manage budgets while maintaining SOP compliance and continuous improvement