Regional TOC Operations Leader—24/7 Incident & ITS

Socket.dev; Herndon (VA); On-site; USD 143,000 - 213,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development

On-site workspace

Job summary

WSP in the United States is seeking a Regional TOC Operations Manager to oversee a 24/7 transportation operations center in Herndon, VA. You will supervise TOC staff, ensure continuous coverage, and coordinate with VDOT and partner agencies to meet KPIs and SOPs.

The role emphasizes leadership, incident management, and budget oversight while driving continuous improvement and emergency readiness across the regional TOC network.

Qualifications

• Bachelor's degree in Transportation, Engineering, Emergency Management, Public Administration, Business Administration, Information Systems, or related field.
• 12+ years of progressively responsible transportation operations experience.

Responsibilities

• Manage the daily operation of a regional TOC.
• Lead all TOC supervisors, lead operators, operators, analysts, and support staff.
• Ensure continuous 24/7/365 operational coverage.
• Develop and maintain Annual Work Plans (AWPs).
• Monitor contractual KPIs.
• Ensure compliance with VDOT policies and SOPs.
• Oversee staffing, scheduling, recruiting, employee development, and performance evaluations.
• Coordinate special events, emergency operations, weather events, and incident response activities.
• Coordinate with VDOT Regional Traffic Operations staff.
• Lead monthly operational reviews and performance reporting.
• Develop corrective action plans for deficiencies.
• Coordinate interoperability between regional TOCs.
• Ensure operational readiness during emergencies.
• Lead continuous improvement initiatives.
• Manage operational budgets and reporting requirements.

Skills

Transportation operations

Leadership

Staffing & scheduling

Incident management

Executive reporting

Education

Bachelor's degree in Transportation/Engineering/Emergency Management

Tools

ATMS

ITS

KPI dashboards

Job description

WSP in the United States is seeking a Regional TOC Operations Manager to oversee a 24/7 transportation operations center in Herndon, VA. You will supervise TOC staff, ensure continuous coverage, and coordinate with VDOT and partner agencies to meet KPIs and SOPs.

The role emphasizes leadership, incident management, and budget oversight while driving continuous improvement and emergency readiness across the regional TOC network.