Regional TOC Ops Leader - 24/7 Traffic Management Excellence

WSP in the U.S.; Virginia Beach (VA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

WSP USA is seeking a Regional TOC Operations Manager in Virginia to lead a 24/7 transportation management center. This role oversees incident management, traveler information, weather operations, ITS monitoring, and emergency response, coordinating with VDOT and partner agencies across multiple Virginia locations.

You will direct TOC supervisors and staff, ensure SOP and KPI compliance, develop annual work plans, manage budgets, and drive continuous improvement while maintaining readiness for

Qualifications

• Bachelor's degree or 5+ years in transportation operations.
• 5+ years supervising a 24/7 operations center.
• Experience managing transportation operations or traffic management centers.
• Experience leading supervisors and operations personnel.
• Experience with staffing, budgeting, and performance management.

Responsibilities

• Manage the daily operation of a regional TOC.
• Lead all TOC supervisors, lead operators, operators, analysts, and support staff.
• Ensure continuous 24/7/365 operational coverage.
• Develop and maintain Annual Work Plans (AWPs).
• Monitor contractual KPIs and ensure SOP compliance.
• Oversee staffing, scheduling, recruiting, and performance evaluations.
• Coordinate special events, weather events, and incident response.
• Coordinate with VDOT Regional Traffic Operations staff.
• Lead monthly operational reviews and reporting.
• Develop corrective action plans for deficiencies.

Skills

Leadership

Written & Verbal Communication

Executive presentation skills

Personnel management

Strategic planning

Conflict resolution

Public speaking

Emergency management

Partnership building

Education

Bachelor's Degree in Transportation, Engineering, Emergency Management, Public Administration, Business Administration, Information Systems, or related field

Tools

ATMS

ITS

Job description

WSP USA is seeking a Regional TOC Operations Manager in Virginia to lead a 24/7 transportation management center. This role oversees incident management, traveler information, weather operations, ITS monitoring, and emergency response, coordinating with VDOT and partner agencies across multiple Virginia locations.

You will direct TOC supervisors and staff, ensure SOP and KPI compliance, develop annual work plans, manage budgets, and drive continuous improvement while maintaining readiness for