Regional Telecom Operations Leader

Page Mechanical Group, Inc.; Eden Prairie (MN); Hybrid; USD 83,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Voluntary lifestyle benefits

Job summary

Forged Fiber is seeking a Supervisor Region Operations to manage technicians across service areas and to provide quality residential and business communications services on a profitable basis. You will develop and maintain a sales‑oriented, customer‑focused team that promotes Forged Fiber 37 products and services while delivering an exceptional customer experience.

The role emphasizes training, coaching, and industry knowledge to improve processes, safety, and performance, with a strong focus on

Qualifications

• 5+ years of leadership experience in a telecom/technical environment.
• Experience training, coaching and mentoring in a union setting.

Responsibilities

• Oversee daily operation of field and design services and supervise technicians.
• Serve as the single point of contact between Forged Fiber and Contractors.
• Lead training and development on new processes and quality standards.
• Lead a team of technicians to meet attendance and performance standards.
• Represent Forged Fiber with customers and government agencies.

Skills

Team management

Training & coaching

Communication

Contractor relations

Consultative selling

Education

Bachelor's degree or equivalent

Tools

Excel

Email

Word

Legacy systems

Job description

Forged Fiber is seeking a Supervisor Region Operations to manage technicians across service areas and to provide quality residential and business communications services on a profitable basis. You will develop and maintain a sales‑oriented, customer‑focused team that promotes Forged Fiber 37 products and services while delivering an exceptional customer experience.

The role emphasizes training, coaching, and industry knowledge to improve processes, safety, and performance, with a strong focus on