Regional Operations Lead, Telecom Services

AT&T; Boise (ID); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Location-based pay

Job summary

Forged Fiber is seeking a Supervisor Region Operations to guide technicians across service areas, ensuring high-quality residential and business connectivity on a profitable basis. You will develop a proactive, customer-focused team and promote Forged Fiber 37 products and services while upholding company policies.

The role emphasizes training, safety, and performance management within a unionized setting, with a focus on collaboration and continuous improvement.

Qualifications

• Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.
• Strong skills and experience in employee development to include training, coaching and mentoring in a union environment
• Computer skills are required including Excel, email, Word, and legacy systems.
• Working knowledge of installation and maintenance of residential, business services, Local Network processes, and a fundamental understanding of services and products offered by Forged Fiber is preferred.
• Working knowledge of the splicing and construction process for the telecommunication industry.
• Working knowledge of Contractor relations.
• Candidate must have the ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior.
• Previous experience in a multi-tasking, result oriented position in a deadline focused department.
• Bachelor's degree or equivalent education and experience. 5+ years related experience.

Responsibilities

• Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
• You will serve as the single point of contact between Forged Fiber and Contractors to resolve issues arising during the construction and/or maintenance process.
• This includes a major emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
• Will be responsible for leading a team of technicians who meet attendance and performance standards.
• Will represent Forged Fiber with customers and governmental agencies.
• Collaborates with the union to achieve a win-win working relationship.
• Celebrates successes, appropriately uses rewards and recognition.
• Motivates team for continuous improvement and achievement of maximum performance.

Skills

Team management

Excel

Contractor relations

Training & coaching

Customer focus

Union environment

Education

Bachelor's degree or equivalent

Tools

Legacy systems

Job description

Forged Fiber is seeking a Supervisor Region Operations to guide technicians across service areas, ensuring high-quality residential and business connectivity on a profitable basis. You will develop a proactive, customer-focused team and promote Forged Fiber 37 products and services while upholding company policies.

The role emphasizes training, safety, and performance management within a unionized setting, with a focus on collaboration and continuous improvement.