Regional Operations Supervisor – Telecom Field Ops Leader

Page Mechanical Group, Inc.; American Fork (UT); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Voluntary lifestyle perks

Job summary

Forged Fiber 37 Services, LLC is seeking a Supervisor, Region Operations to manage field technicians across service areas and ensure high-quality residential and business connectivity. You will build a customer-focused, results-driven team and drive service excellence in a dynamic network environment.

The role emphasizes leadership, training, safety and collaboration with contractors, government agencies, and internal stakeholders to deliver Forged Fiber products and services effectively.

Qualifications

• 4+ years of experience managing teams in a telecom technical environment.
• Strong skills and experience in employee development, including training, coaching and mentoring in a union environment.
• Proficient with Excel, email, Word and legacy systems.
• Experience with residential and business services, Local Network processes, and products offered by Forged Fiber is preferred.
• Knowledge of splicing and construction in telecom industry.
• Experience with Contractor relations.
• Ability to consult with others, interview, fact-find, present options, and follow-up with customers.

Responsibilities

• Manage the daily operation of outside and inside plant network services and technicians.
• Serve as the single point of contact between Forged Fiber and Contractors to resolve issues during construction/maintenance.
• Lead training, coaching and development of employees regarding new processes and quality standards.
• Lead a team of technicians who meet attendance and performance standards.
• Represent Forged Fiber with customers and governmental agencies.
• Collaborate with the union to maintain positive working relationships.
• Celebrate successes and use rewards and recognition appropriately.
• Motivate team for continuous improvement and maximum performance.

Skills

Team management

Employee development

Excel

Telecom knowledge

Contractor relations

Customer-focused

Communication

Problem solving

Education

Bachelor's degree or equivalent

Tools

Legacy systems

Job description

Forged Fiber 37 Services, LLC is seeking a Supervisor, Region Operations to manage field technicians across service areas and ensure high-quality residential and business connectivity. You will build a customer-focused, results-driven team and drive service excellence in a dynamic network environment.

The role emphasizes leadership, training, safety and collaboration with contractors, government agencies, and internal stakeholders to deliver Forged Fiber products and services effectively.