Regional Multi-Store Tax Office Manager

Jackson Hewitt Tax Service Inc.; Richmond (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Training & development

Employee discounts

Flexible schedule

Job summary

Jackson Hewitt Tax Service Inc. seeks a Multi Store Manager to oversee day-to-day operations across assigned offices, lead seasonal staff, and drive revenue. You will manage staffing, scheduling, training, and performance, while ensuring compliance with company standards.

You will also maintain relationships with property managers and handle operational responsibilities to maximize efficiency and profitability across locations.

Qualifications

• High School Diploma/GED or equivalent related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Two years’ previous management or supervisory experience required.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number) preferred.

Responsibilities

• Leads recruiting efforts and manages the interviewing process of seasonal employees for assigned area. Manages leads from JHNet and other sources.
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems.
• Reviews and approves work schedules and timecard approvals, monitor time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords.
• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors GL & P&L performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all office goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills

Management experience

Recruiting

Training & development

Staff supervision

Education

High School Diploma/GED

Management or tax/accounting coursework

Tools

Word

Excel

Tax preparation software

Accounting software

Job description

Jackson Hewitt Tax Service Inc. seeks a Multi Store Manager to oversee day-to-day operations across assigned offices, lead seasonal staff, and drive revenue. You will manage staffing, scheduling, training, and performance, while ensuring compliance with company standards.

You will also maintain relationships with property managers and handle operational responsibilities to maximize efficiency and profitability across locations.