Regional Tax Office Manager

Jackson Hewitt - 2790; Beavercreek (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Jackson Hewitt is seeking a Multi Store Manager to lead staffing, productivity, tax prep work and marketing across multiple offices within a district. You will manage seasonal teams and drive daily operations to maximize tax return processing efficiency and office profitability.

You will monitor performance, approve schedules, coordinate with Human Resources, and ensure offices meet company standards for setup, technology, and customer service.

Qualifications

• High School Diploma/GED or equivalent related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Two years’ previous management or supervisory experience required.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number) preferred.

Responsibilities

• Leads recruiting efforts and manages the interviewing process of seasonal employees for assigned area.
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems.
• Reviews and approves work schedules and timecard approvals, monitor time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance.
• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors GL & P&L performance and holds/voids/rejects, discount reports and productivity reports for assigned store group.

Skills

Staff management

Recruiting

Performance monitoring

Scheduling

Tax software

Education

High School Diploma or GED

Tools

Excel

Word

Tax/Accounting software

Job description

Jackson Hewitt is seeking a Multi Store Manager to lead staffing, productivity, tax prep work and marketing across multiple offices within a district. You will manage seasonal teams and drive daily operations to maximize tax return processing efficiency and office profitability.

You will monitor performance, approve schedules, coordinate with Human Resources, and ensure offices meet company standards for setup, technology, and customer service.