Regional Tax Office Manager

Jackson Hewitt Tax Service Inc.; Beavercreek (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Jackson Hewitt Tax Service Inc. is seeking a Multi Store Manager to oversee day-to-day operations of seasonal teams across multiple offices. You will lead recruitment, manage interviews, set schedules, and monitor performance to meet quality and deadline standards.

The role includes ensuring stores comply with standards, coordinating with property managers, and guiding staff through complex issues while driving revenue, cash control, and tax return counts for the district.

Qualifications

• High School Diploma/GED or equivalent related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Two years’ previous management or supervisory experience required.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.
• Previous tax preparation experience and possess a PTIN preferred.

Responsibilities

• Leads recruiting efforts and manages the interviewing process of seasonal employees for assigned area. Manages leads from JHNet and other sources.
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems.
• Reviews and approves work schedules and timecard approvals, monitor time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords.
• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors GL & P&L performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all office goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills

Management experience

Tax preparation

Accounting knowledge

MS Office

PTIN familiarity

Education

High School Diploma or GED

Tax/accounting coursework

Management coursework

Tools

Word

Excel

Email

Internet browser

Tax software

Accounting software

Job description

Jackson Hewitt Tax Service Inc. is seeking a Multi Store Manager to oversee day-to-day operations of seasonal teams across multiple offices. You will lead recruitment, manage interviews, set schedules, and monitor performance to meet quality and deadline standards.

The role includes ensuring stores comply with standards, coordinating with property managers, and guiding staff through complex issues while driving revenue, cash control, and tax return counts for the district.