Regional Solutions Engineering Leader (Remote + Equity)

grafanalabs; United States; Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Equity awards

30 days annual leave

In-person onboarding

Job summary

Grafana Labs seeks a Regional Solutions Engineering Lead to grow and manage a US West Coast team supporting commercial customers evaluating observability products. The role blends people leadership with hands-on presales work, regional planning, and close collaboration with sales, product, engineering, and marketing.

You will recruit, onboard, and coach presales engineers, shape regional priorities with field partners, and sponsor key accounts while guiding technical evaluations and value

Qualifications

• At least five years of experience in the high-tech industry.
• Experience leading, coaching, or developing presales solutions engineering teams.
• Ability to manage regional plans and outcomes while contributing directly to customer engagements.
• Strong customer-facing communication and collaboration across sales, product, engineering, and customer success.

Responsibilities

• Recruit, onboard, coach, and mentor presales engineers, balancing team development with direct customer and field work.
• Plan regional priorities and partner with sales leaders on pipeline programs, marketing initiatives, and community events.
• Support key accounts as an executive sponsor and technical thought partner.
• Guide customer evaluations through discovery, demonstrations, stakeholder interviews, workshops, and technical validations, including proof-of-value exercises and mutual account plans.
• Work with customer experience teams to support adoption through services, training, support, and customer success.
• Bring customer and team feedback to product and engineering teams, and track regional outcomes against quarterly goals.

Skills

Presales leadership

Customer engagement

Regional planning

Cross-functional collaboration

Communication skills

Job description

Grafana Labs seeks a Regional Solutions Engineering Lead to grow and manage a US West Coast team supporting commercial customers evaluating observability products. The role blends people leadership with hands-on presales work, regional planning, and close collaboration with sales, product, engineering, and marketing.

You will recruit, onboard, and coach presales engineers, shape regional priorities with field partners, and sponsor key accounts while guiding technical evaluations and value