Regional Service Manager - Remote Heavy-Duty Truck Support

Autocar Trucks; Los Angeles (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Bonuses based on performance

Medical, dental, vision coverage

401(k) with 4% match

8 paid holidays

Job summary

Autocar Trucks is seeking a Regional Service Manager to oversee service delivery for dealerships and customers within the specified region. You will troubleshoot, guide, and ensure service quality, building strong customer relationships and coordinating with engineering and the solutions team to meet performance standards.

The role requires a mix of technical credentials, managerial acumen, and hands-on leadership across remote and field operations in the San Francisco Bay Area region.

Qualifications

• Bachelor's degree or higher in a related field, plus 3–5 years of relevant experience/ training.
• Class B Commercial Driver License or ability to obtain.
• ASE Certification or ability to obtain; Cummins Certification preferred.
• Allison Certification preferred.
• Autocar Master Technician Certification desirable.

Responsibilities

• Manage service delivery and customer satisfaction for assigned region.
• Develop corrective action plans with dealerships and customers to close service gaps.
• Track and report product and technical issues with Autocar Solutions Team.
• Advise dealerships on improving service operations and tooling; ensure trained technicians.
• Build and maintain relationships across customer organizations and with regional business managers.
• Coordinate with engineering and technical service to meet performance and quality specifications.
• Coordinate cost-effective, self-managed travel schedules.
• Perform other duties as assigned.

Skills

Math skills

MS Office

Customer-focused

Education

Bachelor's degree

Class B CDL

ASE Certification

Cummins Certification

Allison Certification

Autocar Master Technician Certification

Tools

MS Office

AXIS (Team Center Eng - IMAN, QAD, ADNET)

Job description

Autocar Trucks is seeking a Regional Service Manager to oversee service delivery for dealerships and customers within the specified region. You will troubleshoot, guide, and ensure service quality, building strong customer relationships and coordinating with engineering and the solutions team to meet performance standards.

The role requires a mix of technical credentials, managerial acumen, and hands-on leadership across remote and field operations in the San Francisco Bay Area region.