Regional Service Manager-Southern California

Autocar, LLC; San Francisco (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based bonuses

Medical, dental, and vision coverage

401(k) with 4% match

8 paid company holidays

Job summary

Autocar, LLC is seeking a Regional Service Manager to lead service delivery and customer satisfaction across assigned dealerships and customers. The role involves troubleshooting, coordinating with Autocar Solutions Team, and ensuring service performance meets quality standards.

You will develop dealer relationship strategies, align with regional managers, and drive service excellence through collaboration with engineering and service departments.

Qualifications

• Bachelor's degree or 3–5 years related experience required.
• CDL Class B required.
• ASE Certification or ability to obtain required.
• Cummins Certification preferred.
• Allison Certification preferred.
• Autocar Master Technician Certification preferred.

Responsibilities

• Oversee service delivery performance and customer satisfaction for the region.
• Assist dealerships and customers with troubleshooting and repair issues.
• Track and report product/technical issues with Autocar Solutions Team.
• Advise dealers on improving service operations and staffing with Autocar trained techs.
• Build strong relationships at all levels of the customer organization.
• Collaborate with Regional Business Managers and National Account Sales.
• Coordinate with engineering and service departments to meet performance specs.
• Manage cost-effective travel schedules and other duties as assigned.

Skills

Math & calculations

MS Office & AXIS

Education

Bachelor's degree

CDL Class B

ASE Certification

Cummins Certification

Allison Certification

Autocar Master Technician Certification

Tools

AXIS Suite (Team Center)

Job description

Autocar, LLC headquartered in Birmingham, AL, a manufacturer of severe-duty vocational trucks carrying the first specialized truck brand in North America, is the only American-owned and operated original equipment manufacturer (OEM) of trucks. Autocar’s severe-duty vocational trucks provide customers with the perfect tool for their jobs with the most uptime, support, and impact on their bottom line. Autocar collaborates with customers to build trucks to their exact specifications and needs. Autocar promises to provide trucks that deliver the best value, provide the best service, and provide a complete solution for customers’ needs.

Summary

The Regional Service Manager position is responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work. Assist customers and dealers with troubleshooting and repair of service-related problems.

Location: Remote/San Francisco CA area

What We Offer

• Competitive compensation that recognizes your skills, experience, and impact
• Performance-based annual bonuses that reward results and contributions
• Comprehensive medical, dental, and vision coverage to support your well-being
• 401(k) with a 4% company match to help you invest in your future
• 8 paid company holidays to rest, recharge, and maintain work-life balance

Key Responsibilities

• Responsible for the overall service delivery performance levels and customer satisfaction levels of assigned Region.
• Assists in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified.
• Tracks, reports and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team
• Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling, Promote and ensure dealership has Autocar trained technicians to handle workload.
• Develops and manages strong relationships at all levels of the customer’s organization and maintains customer confidence in the Autocar product.
• Develop strong relationships with Regional Business Managers and National Account Sales in their region
• Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met.
• Coordinates cost effective, self-managed travel schedules.
• Other duties may be assigned.

Requirements

Education

• Bachelor's degree (B. A.) from four-year College or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
• Class B- Commercial Driver License or ability to obtain is required.
• Automotive Service Excellence (ASE) Certification or ability to obtain is required.
• Cummins Certification is preferred.
• Allison Certification is preferred.
• Ability to Autocar Master Technician Certification

Experience

• Previous experience in the Heavy-Duty Truck industry is required, specific experience in the Refuse industry is preferred.

Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• A thorough working knowledge of: MS Office, AXIS (Team Center Engineering - IMAN, QAD, ADNET) preferred.

Physical Requirements

• Ability to sit at a desk for extended periods while working on computer-aided design software.
• Capable of standing, walking, and bending during lab testing or production floor visits.
• Ability to lift and carry up to 25 pounds, such as electrical components or testing equipment.
• Visual acuity for reviewing detailed schematics, inspecting prototypes, and using computer screens.

Job Duties Disclaimer

The duties and responsibilities outlined here are representative but not exhaustive of the tasks that the employee may be required to perform. Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary to meet business needs.

Equal Employment Opportunity

Autocar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.

Reasonable Accommodations (ADA Compliance)

Autocar complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. Employees who require assistance or accommodation should contact Human Resources.