Regional Service Manager-Southern California

Autocar, LLC; Los Angeles (CA); A distancia; USD 75.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Performance-based bonuses

Medical, dental & vision coverage

401(k) with 4% company match

8 paid company holidays

Descripción de la vacante

Autocar, LLC is seeking a Regional Service Manager to lead service delivery for dealerships and customers in the Remote/San Francisco area. You will drive service performance, troubleshoot issues, and coordinate with engineering and service teams to uphold Autocar standards.

The role requires a Bachelor’s degree, CDL, ASE certification (or ability to obtain), and heavy-duty truck experience with a focus on reliability and customer satisfaction. Strong MS Office and AXIS skills are essential.

Formación

• Bachelor's degree or equivalent experience required.
• Class B CDL or ability to obtain required.
• ASE Certification or ability to obtain required.
• Cummins Certification preferred.
• Allison Certification preferred.
• Autocar Master Technician Certification could be required.

Responsabilidades

• Oversee service delivery and customer satisfaction for the assigned region.
• Assist in developing corrective action plans with dealerships and customers to close service delivery gaps.
• Track, report and follow up on product and technical issues with Autocar Solutions Team.
• Recommend improvements to dealership service operations, including tooling and technician training.
• Build and maintain strong relationships with customer organizations and internal teams.
• Coordinate with Regional Business Managers and National Account Sales.
• Collaborate with engineering and service departments to meet performance and quality specs.
• Manage cost-effective, self-managed travel schedules.
• Perform other duties as assigned.

Conocimientos

MS Office

Math & geometry

Educación

Bachelor's degree

Class B Commercial Driver License (CDL)

Automotive Service Excellence (ASE) Certification

Cummins Certification

Allison Certification

Autocar Master Technician Certification

Herramientas

AXIS (Team Center Engineering - IMAN, QAD, ADNET)

Descripción del empleo

Autocar, LLC headquartered in Birmingham, AL, a manufacturer of severe-duty vocational trucks carrying the first specialized truck brand in North America, is the only American-owned and operated original equipment manufacturer (OEM) of trucks. Autocar’s severe-duty vocational trucks provide customers with the perfect tool for their jobs with the most uptime, support, and impact on their bottom line. Autocar collaborates with customers to build trucks to their exact specifications and needs. Autocar promises to provide trucks that deliver the best value, provide the best service, and provide a complete solution for customers’ needs.

Summary:

The Regional Service Manager position is responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work. Assist customers and dealers with troubleshooting and repair of service-related problems.

Location: Remote/San Francisco CA area

What We Offer

• Competitive compensation that recognizes your skills, experience, and impact
• Performance-based annual bonuses that reward results and contributions
• Comprehensive medical, dental, and vision coverage to support your well-being
• 401(k) with a 4% company match to help you invest in your future
• 8 paid company holidays to rest, recharge, and maintain work-life balance

Key Responsibilities:

• Responsible for the overall service deliveryperformance levels and customer satisfaction levels of assigned Region.
• Assists in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified.
• Tracks, reports and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team
• Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling, Promote and ensure dealership has Autocar trained technicians to handle workload.
• Developsand manages strong relationships at all levels of the customer’s organization and maintains customer confidence in the Autocar product.
• Develop strong relationships with Regional Business Managers and National Account Sales in their region
• Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met.
• Coordinates cost effective, self-managed travel schedules.
• Other duties may be assigned.

Requirements:

Education:

• Bachelor's degree (B. A.) from four-year College or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
• Class B- Commercial Driver License or ability to obtain is required.
• Automotive Service Excellence (ASE) Certification or ability to obtain is required.
• Cummins Certification is preferred.
• Allison Certification is preferred.
• Ability to Autocar Master Technician Certification

Experience:

• Previous experience in the Heavy-Duty Truck industry is required, specific experience in the Refuse industry is preferred.

Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• A thorough working knowledge of:

• MS Office
• AXIS (Team Center Engineering - IMAN, QAD, ADNET)preferred

Physical Requirements:

• Ability to sit at a desk for extended periods while working on computer-aided design software.
• Capable of standing, walking, and bending during lab testing or production floor visits.
• Ability to lift and carry up to 25 pounds, such as electrical components or testing equipment.
• Visual acuity for reviewing detailed schematics, inspecting prototypes, and using computer screens.

Job Duties Disclaimer:
The duties and responsibilities outlined here are representative but not exhaustive of the tasks that the employee may be required to perform. Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary to meet business needs.

Equal Employment Opportunity:
Autocar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.

Reasonable Accommodations (ADA Compliance):

Autocar complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. Employees who require assistance or accommodation should contact Human Resources.