Regional Service Manager

Stiles-Machinery-Inc; High Point (NC); On-site; USD 85,000 - 115,000; Full time

Job summary

Stiles-Machinery-Inc is seeking a Regional Service Manager to oversee installation, maintenance, and repair of equipment at customer sites within the assigned region. You will lead a team of service technicians, ensure safety, quality, and customer satisfaction, and align operations with strategic objectives.

The role requires blend of technical knowledge, leadership, and financial acumen to drive profitability and loyalty across our North American customer base.

Qualifications

• Two years technical school or equivalent experience required, bachelor's degree preferred.
• Previous leadership experience in a service environment.
• Previous field service work in technical area desired.
• Valid driver's license?
• SAP Experience strongly preferred
• Salesforce experience preferred

Responsibilities

• Lead and develop service technicians, supervisors, and staff to safety, quality, and continuous improvement.
• Maintain strong relationships with regional customers as service contact for needs and escalations.
• Oversee scheduling, resource allocation, and execution of service activities per standards.
• Develop regional service strategy and budget to support growth objectives.
• Monitor regional service P&L and identify areas for improvement.
• Approve service invoices and support AR collections.
• Collaborate with regional sales, national service, and other departments.
• Provide leadership updates on team performance and customer feedback.

Skills

Leadership

Communication

Adaptability

Multitasking

Problem solving

Initiative

Education

Technical school (2 years)

Bachelor's degree preferred

Tools

SAP

Salesforce

MS Office

Job description

The Regional Service Manager is responsible for overseeing the installation, maintenance, and repair of equipment and systems at customer locations within the assigned region. This role ensures operational excellence by managing a team of service technicians, fostering a culture of safety, quality, and customer satisfaction. This position requires a blend of technical knowledge, leadership ability, and financial acumen to drive operational success and customer loyalty.

ESSENTIAL FUNCTIONS

• Team Leadership & Development: Guide and support service technicians, supervisors, and administrative staff, fostering a high-performance culture focused on safety, quality, and continuous improvement.
• Customer Relationship Management: Maintain strong working relationships with key regional customers, serving as a trusted point of contact for service-related needs and escalations.
• Operational Oversight: Ensure efficient scheduling, resource allocation, and execution of service activities in alignment with company standards and customer expectations.
• Strategic Planning & Budgeting: Develop and manage regional service strategy and budget to support business objectives and growth initiatives.
• Monitor and manage the regional serviceProfit & Loss (P&L)statement to ensure financial health and identify areas for improvement.
• Oversee approvals and/or approve service invoices to ensure accurate billing practices.
• Support collections ofAccounts Receivable (AR)to maintain cash flow and reduce outstanding balances.
• Cross-Functional Collaboration:
• Partner with reginal sales staff, national service team, and other departments to align service delivery with broader business goals.
• Provide regular updates to leadership on team performance, customer feedback and strategic initiatives.

QUALIFICATIONS

• Two years technical school or equivalent experience required, bachelor's degree preferred.
• Previous leadership experience in a service environment.
• Previous field service work in technical area desired.
• Valid driver's license?
• SAP Experience strongly preferred
• Salesforce experience preferred

SKILLS AND ABILITIES

• Strong verbal and written communication skills.
• Adaptability to changing priorities.
• Ability to multitask and manage competing demands.
• Excellent problem-solving and decision-making abilities.
• Self-starter with a high degree of initiative and independence.
• Proficiency in Microsoft Office Applications. (Word, Excel, Outlook, PowerPoint)

WORK ENVIRONMENT

• Customer Sites / able to travel

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.