Regional Service Leader - Equipment & Team Performance

CAT; Midland (TX); Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Health benefits

Dental insurance

Vision insurance

Life insurance

Zusammenfassung

CAT is seeking a Regional Service Manager to direct, manage, and coordinate customer service activities across multiple locations. You will install, service, maintain, and repair equipment sold, leased, or rented by CAT, personally or through supervisors.

Responsibilities include achieving regional goals, coaching teams, setting policies, and ensuring safety and quality standards while maintaining high customer satisfaction. Requires strong leadership and cross-department collaboration.

Qualifikationen

• Four to ten years related experience and/or training.
• Five years' experience with Caterpillar product lines.
• Strong ability to communicate, influence, and build consensus across department lines.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
• Ability to write reports, business correspondence, and procedures.
• Ability to effectively present information to groups of managers, clients, customers, and the general public.
• Basic math and reasoning skills.
• Ability to manage emotions during elevated circumstances with customers or employees.

Aufgaben

• Maintain total responsibility for achievement of region goals and objectives.
• Evaluate, coach, motivate and direct the region teams' performance.
• Provide leadership and supervision to the workforce to achieve high customer satisfaction.
• Interface with CAT Service Operations Representatives to exchange best practice information.
• Work with other departments to enhance cooperation and cross-department processes.
• Coach and mentor Service Managers at multiple sites.
• Develop consistent policies and procedures for all service operations.
• Facilitate service operation reviews and make process Change recommendations.
• Provide process and system support to equipment management program development and implementation.
• Analyze and resolve work problems or assist employees in solving them.
• Interpret company policies and enforce safety regulations.
• Set the standard for quality assurance and ensure timely repairs and maintenance and training.
• Supervise a team Service Managers and related employees.

Kenntnisse

Communication

Influence

Consensus building

Reading & analysis

Writing reports

Presentation skills

Math & reasoning

Emotional regulation

Team supervision

Jobbeschreibung

CAT is seeking a Regional Service Manager to direct, manage, and coordinate customer service activities across multiple locations. You will install, service, maintain, and repair equipment sold, leased, or rented by CAT, personally or through supervisors.

Responsibilities include achieving regional goals, coaching teams, setting policies, and ensuring safety and quality standards while maintaining high customer satisfaction. Requires strong leadership and cross-department collaboration.