Regional Service Manager

Stiles Machinery; High Point (NC); On-site; USD 110,000 - 170,000; Full time

Job summary

Stiles Machinery is seeking a Regional Service Manager to oversee installation, maintenance, and repair of equipment across the region. You will lead service technicians, maintain high safety and quality standards, and drive customer satisfaction at customer sites.

You will manage scheduling, budgeting, P&L oversight, invoicing approvals, and AR collections. Collaboration with regional sales and national service teams will be essential to align service delivery with company goals.

Qualifications

• Two years technical school or equivalent experience; bachelor’s degree preferred.
• Experience leading a service team.
• Field service work in a technical area is preferred.
• Valid driver’s license.
• SAP experience strongly preferred.
• Salesforce experience preferred.

Responsibilities

• Oversee installation, maintenance, and repair of equipment at customer locations within the region.
• Lead a team of service technicians, fostering safety, quality, and customer satisfaction.
• Ensure efficient scheduling, resource allocation, and service execution to meet standards.
• Develop and manage regional service strategy and budget to support growth.
• Monitor regional P&L, approve service invoices, and support AR collections.
• Collaborate cross-functionally with sales, national service, and other departments.

Skills

Leadership

Service management

SAP

Salesforce

Budgeting

P&L management

CRM

Travel readiness

Education

Two years technical school or equivalent

Bachelor’s degree preferred

Tools

SAP

Salesforce

Microsoft Office

Job description

Position Summary

The Regional Service Manager is responsible for overseeing the installation, maintenance, and repair of equipment and systems at customer locations within the assigned region. This role ensures operational excellence by managing a team of service technicians, fostering a culture of safety, quality, and customer satisfaction. This position requires a blend of technical knowledge, leadership ability, and financial acumen to drive operational success and customer loyalty.

Essential Functions

• Team Leadership & Development: Guide and support service technicians, supervisors, and administrative staff, fostering a high-performance culture focused on safety, quality, and continuous improvement.
• Customer Relationship Management: Maintain strong working relationships with key regional customers, serving as a trusted point of contact for service-related needs and escalations.
• Operational Oversight: Ensure efficient scheduling, resource allocation, and execution of service activities in alignment with company standards and customer expectations.
• Strategic Planning & Budgeting: Develop and manage regional service strategy and budget to support business objectives and growth initiatives.
• Financial Management:
  • Monitor and manage the regional service Profit & Loss (P&L) statement to ensure financial health and identify areas for improvement.
  • Oversee approvals and/or approve service invoices to ensure accurate billing practices.
  • Support collections of Accounts Receivable (AR) to maintain cash flow and reduce outstanding balances.
• Cross-Functional Collaboration:
  • Partner with reginal sales staff, national service team, and other departments to align service delivery with broader business goals.
  • Provide regular updates to leadership on team performance, customer feedback and strategic initiatives.

Qualifications

• Two years technical school or equivalent experience required, bachelor’s degree preferred.
• Previous leadership experience in a service environment.
• Previous field service work in technical area desired.
• Valid driver’s license?
• SAP Experience strongly preferred
• Salesforce experience preferred

Skills And Abilities

• Strong verbal and written communication skills.
• Adaptability to changing priorities.
• Ability to multitask and manage competing demands.
• Excellent problem-solving and decision-making abilities.
• Self-starter with a high degree of initiative and independence.
• Proficiency in Microsoft Office Applications. (Word, Excel, Outlook, PowerPoint)

WORK ENVIRONMENT

• Office Environment
• Customer Sites / able to travel