Regional Service Manager, Field & On-Site Support

BlueCrest; Atlanta (GA); On-site; USD 95,000 - 116,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Savings Plans

Life insurance and disability coverage

Employee assistance and wellness

Job summary

BlueCrest is seeking a Service Manager to lead the customer-facing service organization for on-site locations and regional field service in the US. You will supervise the service team, manage client relationships, and ensure high customer satisfaction.

The role focuses on operational, financial, and performance management of technicians, adherence to standards, and continuous improvement, with responsibility for SLA delivery and site information control.

Qualifications

• Electro-mechanical experience and customer-facing service background.
• Strong written and verbal communication skills with clients.
• Ability to manage under tight deadlines and work independently.

Responsibilities

• Primary service contact for the customer base and regional on-site locations.
• Oversee service team, supervise operations, and ensure SLA adherence.
• Plan preventive maintenance and manage site records and inventories.
• Drive continuous improvement and coordinate with Service VP on projects.
• Handle escalations and maintain compliance with quality and safety policies.

Skills

Electro-mechanical experience

Excellent written and verbal comms

Ability to work under demanding/deadly

Education

BA or BS in technical field or business administration

MBA in business administration

Job description

BlueCrest is seeking a Service Manager to lead the customer-facing service organization for on-site locations and regional field service in the US. You will supervise the service team, manage client relationships, and ensure high customer satisfaction.

The role focuses on operational, financial, and performance management of technicians, adherence to standards, and continuous improvement, with responsibility for SLA delivery and site information control.