Senior Admin – Customer Service & Shared Services (Remote)

BlueCrest; United States; Remote; USD 48.216 - 52.348; Vollzeit

Benefits dieser Stelle

100% remote work

Competitive salary 35–38 USD/hour

Three weeks vacation annually

Medical and dental benefits

Professional development opportunities

Zusammenfassung

BlueCrest is seeking a Senior Administrator – Customer Service and Shared Services to support its operations in Canada and the United States. The role combines contract management, billing coordination, and administrative service delivery in a bilingual environment.

You will prepare monthly reports, oversee local procurement, maintain records, and collaborate with cross-functional teams to ensure smooth operations.

Qualifikationen

• Significant experience in an intermediate- or senior-level administrative role.
• Strong experience in contract management and administration.
• Experience with billing and general administrative functions.
• Experience preparing and presenting management reports.
• Knowledge of procurement processes and local purchasing activities.
• Excellent organizational skills and strong attention to detail.
• Ability to manage multiple priorities simultaneously in a fast-paced environment.

Aufgaben

• Manage and oversee customer contracts for both Canada and the United States.
• Coordinate billing for third party vendors.
• Process service billing and maintain administrative records.
• Prepare, analyze, and generate monthly reports.
• Manage local procurement and purchasing activities in accordance with company procedures.
• Provide administrative support to the service team.
• Follow up on customer requests and maintain a high level of customer satisfaction.
• Communicate effectively with customers and partners in both French and English.
• Maintain accurate and up-to-date records, databases, and administrative documentation.
• Collaborate with various teams to ensure smooth business operations.
• Participate in the continuous improvement of administrative processes and customer service practices.

Kenntnisse

Bilingual FR/EN

Customer service

Organization

Attention to detail

Multitasking

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Office

Microsoft Dynamics 365 (D365)

Jobbeschreibung

BlueCrest is seeking a Senior Administrator – Customer Service and Shared Services to support its operations in Canada and the United States. The role combines contract management, billing coordination, and administrative service delivery in a bilingual environment.

You will prepare monthly reports, oversee local procurement, maintain records, and collaborate with cross-functional teams to ensure smooth operations.