Service Solutions Leader — Field & Remote Support

BETTCHER INDUSTRIES INC; Kansas City (MO); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Frontmatec is seeking a Service Manager to ensure timely resolution of customer issues and to manage regional personnel as part of the Service Solutions team in Kansas City, MO. You will support regional goals and collaborate with multiple departments to deliver high-quality service.

The role requires leading field service and remote support, coordinating training, and traveling to customer sites up to 35%.

Qualifikationen

• Bachelor's degree or equivalent work experience.
• Proven experience in departmental management or client management.
• Strong organizational skills and multitasking ability.
• Excellent communication and interpersonal abilities.
• Problem solving and critical thinking skills.
• Proficiency with various software for documentation and reporting.
• Knowledge of industry regulations is a plus.

Aufgaben

• Participate in daily management systems and problem-solving activities.
• Manage personnel and processes within the department.
• Represent the company by traveling to key customer sites.
• Develop standards for customer meetings and onboarding.
• Build lasting client relationships to understand needs and expectations.
• Coordinate with HR for recruitment and onboarding of technicians.
• Oversee training planning for field service and remote support.
• Monitor productivity and health and safety of staff.

Kenntnisse

Advanced planning and organizing

Strong communication

MS Office proficiency

Data gathering and analysis

Problem analysis and solving

Presentation skills

Facilitation skills

Coaching skills

Adaptable

Team player

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

Frontmatec is seeking a Service Manager to ensure timely resolution of customer issues and to manage regional personnel as part of the Service Solutions team in Kansas City, MO. You will support regional goals and collaborate with multiple departments to deliver high-quality service.

The role requires leading field service and remote support, coordinating training, and traveling to customer sites up to 35%.