Lead Support Engineer – Enterprise Software & Solutions

BlueCrest; Hartford (CT); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible spending accounts

Life insurance

Disability income

401(k) Savings Plans

Employee assistance and wellness

Job summary

BlueCrest Inc. is seeking a technical service professional to deliver best-in-class service for defined product lines, focusing on software scripting, Output, and Enterprise Manager.

The role supports solution integration, pre- and post-sales activities, and requires collaboration across Service, Engineering, Quality, and Manufacturing teams. The position emphasizes maximizing customer satisfaction and contributing to financial performance, with occasional travel and the ability to train others.

Qualifications

• Strong written and verbal communication skills.
• Customer management and reporting skills.
• Ability to work within defined timelines.
• Ability to work independently with minimal supervision.
• Ability to train and coach others in technical skills.
• Preferred leadership capability.
• Relevant certifications: A+, Network+, ONC/HNC; foundational networking knowledge.
• Experience in teaching or employee development; consulting skills.

Responsibilities

• Provide best-in-class technical service for defined product lines.
• Support solution integration, delivery, and pre/post-sales activities.
• Maximize customer satisfaction while supporting financial performance.
• Focus on software scripting, Output, and Enterprise Manager; limited CSRs involvement.
• Maintain high equipment uptime through knowledge of products, systems, networks, and customer requirements.
• Assist in RFIs, RFQs, quotations, and statements of work per company policies.

Skills

Communication skills

Customer management

Time management

Independent work

Training & coaching

Education

A+ Certification

Network+ Certification

ONC / HNC Qualification

Tools

A+ certification

Network+

PC skills

Job description

BlueCrest Inc. is seeking a technical service professional to deliver best-in-class service for defined product lines, focusing on software scripting, Output, and Enterprise Manager.

The role supports solution integration, pre- and post-sales activities, and requires collaboration across Service, Engineering, Quality, and Manufacturing teams. The position emphasizes maximizing customer satisfaction and contributing to financial performance, with occasional travel and the ability to train others.