Field Service & Remote Support Manager

FRONTMATEC; Kansas City (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Frontmatec in Kansas City, MO is seeking a Service Manager to lead the Service Solutions team, ensuring timely resolution of customer issues, regional personnel management, and alignment with regional goals. You will oversee field service and remote support activities, coach staff, and coordinate training.

This role requires travel to customer sites (up to 35%), collaboration with Engineering, QA, Production, HR, and other departments, and development of customer relationships.

Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• Proven experience in departmental management, client management, or related roles.
• Excellent communication and interpersonal abilities to build and maintain strong relationships with clients and team members.

Responsibilities

• Participate in daily management system and support problem-solving activities for service and remote support departments.
• Manage personnel and processes.
• Represent the company by traveling to key customer sites to manage critical issues with Frontmatec products.
• Develop standards for and participate/coach proper customer entrance/exit meetings.
• Build and maintain positive relationships with customers to understand their needs and expectations.
• Collaborate with various departments on problem solving and coordinate with HR on recruitment and onboarding.

Skills

Planning & organizing

Communication

MS Office

Data analysis

Problem solving

Presentation

Facilitation

Coaching

Adaptable

Teamwork

Education

Bachelor's degree in related field

Job description

Frontmatec in Kansas City, MO is seeking a Service Manager to lead the Service Solutions team, ensuring timely resolution of customer issues, regional personnel management, and alignment with regional goals. You will oversee field service and remote support activities, coach staff, and coordinate training.

This role requires travel to customer sites (up to 35%), collaboration with Engineering, QA, Production, HR, and other departments, and development of customer relationships.